Gourab Saha

Business Development Executive

Dallas, Texas, United States3 yrs 11 mos experience

Key Highlights

Achieved 98% client retention rate.
Generated significant new monthly recurring revenue.
Expert in upselling and cross-selling strategies.

Stackforce AI infers this person is a SaaS Customer Success Manager with strong account management and revenue growth expertise.

Contact

Skills

Core Skills

Customer SuccessAccount Management

Other Skills

UpsellingRenewalsCustomer EngagementCustomer RetentionAnalytical SkillsCross-SellingSales ManagementWritten CommunicationClient RelationsContract NegotiationChurn ManagementNegotiationKey Account DevelopmentStrategic PlanningHuman Resources Information Systems (HRIS)

About

With over 4 years of experience in SaaS B2B account management and customer success, I have worked with leading HR tech companies in India, including Keka HR and GreytHR. My expertise lies in driving customer retention, maximizing product adoption, and optimizing client growth. I specialize in upselling, cross-selling, renewals, and retention strategies, ensuring clients achieve measurable value from the platform. By conducting Quarterly Business Reviews (QBRs) and proactive engagement initiatives, I have successfully enhanced customer satisfaction and long-term partnerships. Passionate about delivering customer-centric solutions, I thrive on identifying growth opportunities and aligning business objectives with customer success strategies. Always eager to collaborate, innovate, and drive meaningful impact in the SaaS ecosystem.

Experience

3 yrs 11 mos

Total Experience

1 yr 11 mos

Average Tenure

Current Experience

Greytip software pvt. ltd.

Enterprise Account Manager

Feb 2024 – Jan 2026 · 1 yr 11 mos · Bengaluru, Karnataka, India · Hybrid

Oversaw a portfolio of 400+ enterprise client accounts, managing a Monthly Recurring Revenue (MRR) of INR 3.4 Cr, ensuring consistent growth and satisfaction.
Led (QBR) and (MBR) with clients to understand their strategic objectives, offering tailored solutions and aligning products and systems to meet their evolving needs, and assisted on the technical aspects.
Achieved an exceptional 98% client renewal and retention rate, ensuring strong long-term partnerships and consistent revenue growth.
Drove monthly sales growth, generating over INR 1.5 Lakh INR in new MRR through effective upselling and cross-selling strategies.
Utilized CSM tools like Zendesk, Custify & Jira to monitor client health, conduct NPS, identify churn risk, collaborate on product enhancements, and increase product adoption.

UpsellingRenewalsCustomer EngagementCustomer RetentionCustomer SuccessAnalytical Skills+1

Keka hr

Account Manager

Jan 2022 – Jan 2024 · 2 yrs · Hyderabad, Telangana, India

Generation of additional revenue from set of given clients through Upsell & Cross sell via inbound leads and outbound consultant approach.
Daily connect With CXO, HR, VP and other Stakeholders through online and onsite meetings.
Company & Client Expertise
Product Demonstration
Contract Negotiation to Sales Closure
Sales Pipeline Management & CRM Hygiene
Client Referral for New Business
Client Testimonial & Case Studies for marketing approach.
Reducing Customer Churn & enhancing growth in Service Renewals.
Helping the team in terms of learning,support and achieve given quota as a mentor whenever required.