Jan 2021 – Present · 5 yrs 3 mos

• Infosys is a global IT services and consulting organisation partnering with enterprises on digital transformation, technology modernisation, and large-scale managed services, including telecommunications.
• I lead client services and growth for strategic telecom accounts across UK & Europe. My role spans portfolio ownership, account growth, programme governance, and the mobilisation of complex, multi-country delivery teams across Network and Telco B2B domains.
• I work closely with Tier-1 telecom clients to translate business priorities into executable transformation agendas, ensuring outcomes are delivered at scale while maintaining delivery assurance, financial discipline, and long-term client trust.
• Responsibilities
• Growth and client engagement for major European telecom accounts across Network & B2B segments.
• Lead market entry and expansion initiatives, including new geography setup and executive relationship building.
• Govern large, complex transformation portfolios across OSS, service assurance, and digital enablement.
• Lead sales pursuits end-to-end: opportunity qualification, solutioning, commercials, governance, & mobilisation.
• Provide executive-level steering across multi-supplier, multi-country delivery environments.
• Build, mentor, & lead senior client-facing and delivery leadership teams across geographies.
• Key Achievements
• Opened and scaled a new geography in France, establishing Infosys’ presence and growing a Tier-1 telecom account to approximately €50M.
• Built and expanded telecom portfolios from $0 to ~$80M in annual revenue through sustained account growth and renewals.
• Led large OSS & B2B transformation programmes with 500+ member teams, across multiple vendors and delivery locations.
• Strengthened executive trust with European Tier-1 telcos by consistently linking transformation initiatives to measurable business outcomes.
• Combined sales leadership with delivery accountability, ensuring that what is sold is delivered.

Jan 2015 – Dec 2020 · 5 yrs 11 mos

• I led account growth, renewals, and large pursuits for telecom clients, combining sales ownership with delivery accountability. This role marked my transition from programme leadership into broader commercial responsibility, while staying closely involved in execution.
• I worked directly with client stakeholders to shape transformation roadmaps, build business cases, and translate requirements into commercially viable, deliverable programmes across OSS, BSS, and network domains.
• Responsibilities
• Own account growth, renewals, and expansion across telecom clients.
• Lead large bids and pursuits, from qualification through to closure.
• Shape solution strategies, commercials, resourcing models, and transition plans.
• Partner with client executives to define transformation roadmaps and value cases.
• Work closely with delivery teams to ensure feasibility, mobilisation, and outcomes.
• Maintain governance across sales-to-delivery handover to reduce execution risk.
• Key Achievements
• Expanded telecom accounts through sustained renewals and scope growth across build-and-run services.
• Led multiple large-scale bids, owning solution design, commercials, and mobilisation planning.
• Built trusted relationships with senior client stakeholders by remaining accountable beyond deal closure.
• Strengthened Infosys’ position within complex telecom environments by aligning sales commitments with delivery realities.

Jan 2013 – Dec 2014 · 1 yr 11 mos

• I led large, multi-stream telecom transformation programmes, with end-to-end accountability for delivery, governance, and client outcomes. This role sat at the point where programme leadership moved from coordination to true ownership: delivery risk, stakeholder confidence, and execution quality all rested with me.
• I worked closely with client leadership, internal architecture teams, and multiple vendors to stabilise complex environments while modernising OSS platforms and operating models.
• Responsibilities
• Lead end-to-end delivery of large, multi-stream telecom programmes.
• Establish programme governance, PMO cadence, change control, and release management
• Manage senior client stakeholders and executive governance forums.
• Coordinate cross-functional teams across design, build, test, and operations.
• Oversee vendor performance, risk management, and delivery predictability.
• Ensure service continuity during major technology transitions and cutovers.
• Key Achievements
• Managed a major OSS delivery portfolio for a Tier-1 UK telecom client, leading a 500+ member team across multiple delivery streams.
• Delivered a complex network and service assurance transformation impacting ~3,000 enterprise customers.
• Led migration from legacy assurance platforms to modern COTS solutions, ensuring controlled cutover with no material service disruption.
• Strengthened delivery predictability and service quality through disciplined governance and execution.

Jan 2010 – Dec 2012 · 2 yrs 11 mos

• I led end-to-end delivery of large telecom programmes, taking ownership of scope, delivery quality, operational readiness, and stakeholder confidence. This period marked a shift from managing individual programmes to running mission-critical services, where failure wasn’t an option.
• Alongside transformation work, I was deeply involved in live network operations for a Tier-1 UK telecom client, operating in high-pressure environments with national and global visibility.
• Responsibilities
• Lead delivery of complex telecom programmes across design, build, test, and operations.
• Own programme planning, risk management, and executive communications.
• Manage large cross-functional and vendor teams across multiple geographies.
• Ensure operational stability during major network changes and high-risk events.
• Act as a senior escalation point for service, delivery, and stakeholder issues.
• Key Achievements
• Led critical network operations for the London 2012 Olympic Games, ensuring network stability and service continuity during a globally visible event.
• Successfully delivered multiple high-risk telecom programmes while maintaining live service performance.
• Built strong trust with client leadership by combining disciplined execution with calm decision-making under pressure.
• Strengthened operational readiness and governance for large-scale national network environments.

Jul 2009 – Oct 2011 · 2 yrs 3 mos

Jan 2008 – Dec 2009 · 1 yr 11 mos

• I led in-life operations for a Tier-1 UK telecom network, with accountability for service stability, operational readiness, and continuous improvement across business-critical services. This role grounded me deeply in how large networks actually run, not just how they’re designed.
• I worked across client and supplier organisations, ensuring day-to-day operations, incident response, and governance were executed consistently at scale.
• Responsibilities
• Lead live network OSS operations for a Tier-1 telecom client across enterprise services.
• Ensure service continuity, operational readiness, and compliance with SLAs.
• Manage large, multi-organisation operations teams across onshore and offshore locations.
• Drive incident, problem, and change management disciplines.
• Define and track operational KPIs, service performance, and governance cadence.
• Act as a senior escalation point during major incidents and service disruptions.
• Key Achievements
• Managed operations for ~80,000 network devices and services supporting UK and international enterprise customers.
• Led and coordinated 500+ operations team members across client and supplier organisations.
• Standardised operational processes and controls, improving consistency and predictability.
• Reduced avoidable incidents and improved resolution efficiency through tighter governance and KPIs.
• Built a strong operational foundation that supported subsequent transformation programmes.

Jan 2006 – Dec 2008 · 2 yrs 11 mos

• Worked closely with client stakeholders and internal teams to plan, implement, and
• integrate system-oriented OSS solutions and releases.
• Defined enterprise processes and best practices; tailored processes for OSS applications to
• improve consistency, governance and delivery outcomes.
• Partnered with Platform leadership and Technical Architects to resolve functional and non-
• functional issues, improve operations and enhance customer experience.
• Produced high-level designs mapping business requirements to the technical approach,
• ensuring traceability and delivery readiness.
• Led onshore/offshore component design teams; owned component designs for future
• requirements and ensured alignment across domains.
• Interlocked with component delivery teams to improve delivery efficiency, design quality
• and reusability within the delivery engine.
• Managed stakeholders across client Design and Operations organisations to support live
• solutions and define the solution approach for new requirements (anonymised).

Jan 2004 – Dec 2006 · 2 yrs 11 mos

• Delivered software enhancements and production fixes for telecom applications;
• collaborated with QA and operations to ensure release quality.
• Built strong foundation in SDLC, troubleshooting and customer-focused engineering
• Practices.