Jan 2017 – Jun 2018 · 1 yr 5 mos

• Manage and drive circle sales budgets for Vodafone Business Services by leading a diverse & large team covering key business functions such as Sales & Account Management, Channel & Program Management, Technical Pre-sales, Customer Service, Customer acquisition & marketing.
• Plan, Budget & Deliver Revenue & Contribution Targets for all segments under VBS for the circle. Segments managed – SME, Vodafone Global Enterprises, Government & National Corporates
• Deliver Revenue targets across mobility solutions, fixed line data & voice services, machine 2 machine, conferencing & collaboration, cloud services & m pesa.
• People Management & Capability Development – Drive a culture of high performance in a cross functional team to gain market share for Vodafone Business Services in the Circle.
• Design & implement coverage & distribution strategies aimed at delivering targeted product sales
• Customer Service Management – Achieve customer satisfaction scores and churn targets for the segment by delivering superior customer service.
• Significant Accomplishments
• Revamped and built new organization structure with sharped deliverables & objectives in circle to drive VBS business.
• o Set up a team of 17 members to drive and manage various verticals & functions
• Arrested declining business growth and scripted a turnaround story with 14% incremental growth over FY 2014-15
• Set up a sustainable distribution ecosystem to deliver incremental top line. Indirect channel now contributes to 62% of total sales starting from nil.
• Launched total communication proposition across the market including fixed line and cloud services. Captured 4% of total market share in first year of operations.

Jan 2015 – Dec 2016 · 1 yr 11 mos

Jun 2013 – Jan 2015 · 1 yr 7 mos

Aug 2011 – May 2013 · 1 yr 9 mos

• Manage and drive circle revenues through designing and implementing national level channel strategies and programs, as well as, leading circle teams in implementing geography specific tactical measures.
• Deliver Financial Targets by Building reach to 500,000 firms in India across 250 towns through a robust distribution network.
• Design & implement coverage & distribution strategies aimed at delivering targeted product sales – mobile and fixed data services, managed services, cloud services and M2M.
• Design and implement standardized sales management processes & build scale in the operations
• Drive desired SME sales plan across allotted circles within agreed timelines.
• Implementation of various channel partner metrics in allotted circles:
• o Partner Commissioning
• o Partner sales & service processes
• Drive new segment business initiatives as identified from time to time such as telecom outsourcing model, cloud partner management model etc.

Sep 2009 – Aug 2011 · 1 yr 11 mos

• Manage & grow the CA balance sheet & increase revenue by way of cross selling transaction banking services (CMS – Collection & payment solutions), trade and foreign exchange services, working capital finance and acquiring new business relationships.
• Manage a diverse portfolio of Commercial banking clients, grow the CA balance sheet & increase revenue by way of cross selling transaction banking services (CMS – Collection & payment solutions), trade and foreign exchange services, trade finance and acquiring new business relationships.
• Managing a dual portfolio of commercial banking clients & Diplomatic Missions.
• Head – Diplomatic Missions vertical, owner of CASA balance sheet for Consulates & Diplomats.
• Deepen existing relationships by cross selling Trade/Fx, CMS & trade finance.
• Acquire new business relationships through targeted named account approach.
• Create marketing programs & seminars to ensure client engagement & aid new acquisitions.

Aug 2007 – Sep 2009 · 2 yrs 1 mo

• Responsible for strategic marketing & communication, client engagement, P & L, business analytics, sales effectiveness and performance tracking for Business Banking segment within Commercial Asia.
• Build a robust and best-in-class proposition, define client approach and sales processes that differentiate and create a space for the RBS Business Banking in the market place.
• Define and enable elements of the relationship process for all channels in Business Banking.
• Create a Cross Sell process to execute the strategy of right acquire, retain & deepen clients.
• Conceptualizing, developing and launching tactical campaigns to drive new account acquisitions.
• Performance Management – Track budget spends, ROI & contribution, product performance, initiate campaigns to ensure greater product penetration, cross sell & promote channel productivity.
• Creating client engagement tools for increasing customer stickiness and lead generation.
• Active interaction with Business Head in formulating Business plan, budget and strategy.

May 2006 – Aug 2007 · 1 yr 3 mos · Gurgaon

• Business Development & Key Account Management – Managing corporate and manufacturer relationships (Samsung, Whirlpool, Panasonic, Haier, Motorola, Sharp, Sony and more)
• Managing Profit & Loss for the business – tracking, monitoring & reporting costs incurred by the business. Rationalizing dealer payouts, manpower productivity & sales promotion budgets.
• Marketing - Planning & implementing aggressive sales programs, advertising, POP material etc.
• Hiring, training and management of executives for back end operations and data analytics
• Launch of New product Initiatives, relationship breakthroughs.
• Data Analytics – Product development strategy, policy, tracking & reporting of business metrics