Aug 2023 – Jan 2025 · 1 yr 5 mos · Gurugram, Haryana, India · On-site

• 🚗 Monetisation (Challan, Valet, Insurance)
• Spearheaded the expansion of the Park+ Challan platform, scaling it 30x in daily transactions and launching across 20+ cities—driving substantial revenue growth.
• Optimised the end-to-end funnel, boosting user conversion 3x by streamlining search and payment journeys.
• Led the transformation of the Park+ Valet product by launching automated driver payouts, real-time allocation logic, and intelligent driver incentive systems—resulting in higher efficiency and satisfaction.
• Introduced a new Car Insurance experience integrated with top insurers; improved partner onboarding and payouts, unlocking a scalable revenue channel.
• 📈 Engagement & Retention (Drive+, Driver Platform)
• Developed Drive+, a real-time driver behaviour intelligence tool, introducing data-led training and performance-based incentives—improving service quality and engagement across 3K+ drivers.
• Built driver-facing platforms to streamline communication, support, and payouts—directly impacting service reliability and retention.
• 🛠️ Platform Enhancements
• Launched internal tools for scalable driver onboarding, support automation, and issue resolution—reducing manual efforts and enhancing ops efficiency across business units.

Jun 2020 – Jul 2023 · 3 yrs 1 mo · Bengaluru, Karnataka, India

• Improved lead conversion and sales velocity through funnel optimization and lead quality enhancements.
• Led CX initiatives that improved NPS by 50%, driving trust and retention in a niche parenting EdTech space.