Pratyush Srivastava

Operations Associate

Lucknow, Uttar Pradesh, India11 yrs 1 mo experience

Most Likely To SwitchHighly Stable

Key Highlights

Expertise in credit analysis and banking operations.
Strong foundation in technical problem-solving.
Proven track record in customer service excellence.

Stackforce AI infers this person is a Fintech professional with strong expertise in retail banking and credit management.

Contact

Skills

Core Skills

Credit AnalysisCustomer ServiceCredit ProcessingCustomer SupportCash ManagementRetail BankingInfra Management

Other Skills

Digital Loan ProcessingMicrosoft ExcelFinanceDigital LoanLLPSFinacleEmail MarketingMarketingMicrosoft OfficeProgrammingCC++Microsoft WordJavaSQL

About

My professional journey is defined by a unique blend of technical problem-solving and deep banking operations. After graduating with a degree in Electronics & Instrumentation Engineering from BBDNIIT Lucknow, I began my career as an Executive Trainee at Aircel Ltd, where I developed a strong foundation in corporate excellence and technical workflows. Transitioning into the banking sector, I have spent years mastering the core pillars of the industry. From my early days as a Single Window Operator at Dena Bank to taking on high-responsibility roles at Bank of Baroda—including Head Cashier and Credit Assistant—I have gained a 360-degree view of retail banking and risk management. Currently, as a Customer Service Associate (Credit), I leverage this diverse background to drive financial growth and deliver superior service. I am passionate about credit analysis, operational efficiency, and the evolving landscape of Indian banking.

Experience

11 yrs 1 mo

Total Experience

3 yrs 8 mos

Average Tenure

7 yrs 1 mo

Current Experience

Bank of baroda

3 roles

Customer Service Associate (Credit)

Promoted

Apr 2024 – Present · 2 yrs 1 mo

Handling various tasks related to assisting customers with their credit inquiries, managing accounts, processing loan applications, and providing support for credit card services.
Handling administrative duties such as maintaining records, responding to customer inquiries, and ensuring compliance with banking regulations.
Assist in assessing creditworthiness and making recommendations for credit approvals or denials.

Digital Loan ProcessingMicrosoft ExcelCredit AnalysisCustomer Service

Credit Assistant

Feb 2022 – Apr 2024 · 2 yrs 2 mos

I’m responsible for processing credit requests and assisting customers.
Also responsible for answering inquiries, explaining procedures, providing instructions, and dealing with customer concerns.

Digital Loan ProcessingFinanceCredit ProcessingCustomer Support