Apr 2018 – Mar 2023 · 4 yrs 11 mos · Greater Delhi Area

• Heading a team of business coaches. It’s a combination of sales & training profile. We have a flagship program by the name of Leadership Funnel Program. It’s a 6 month program which includes full day Live Sessions with Dr. Vivek Bindra in 6 Months.
• Work profile and team responsibilities include:
• 1 Competency Analysis through Framework of Strengths & Weaknesses.
• 2. Help the customers to learn Potential Maximization by Mindset & Performance Maximization by Skillset.
• 3 Talent Progression by Potential Performance Matrix.
• 4. Reasons and Remedies of CEO Failures.
• 5. Dedicated 2 hours Q/A Session with Dr. Vivek Bindra.
• 6. Scalability and Sustainability Solutions for Business Expansion
• 7. 50 Video based Assignments in 25 weeks with Coach Support
• 8. Summarized Post Reading Material with every video assignment
• 9. Case Study based Assignments (1 assignment every month for 6 months)
• 10. Handholding Support with Online Learning Platform
• 11.Technology Enriched Engagement Model- WhatsApp & SMS
• 12. 24x7 Time Flexibility for completing assignments
• 13. Pre-Tests and Post-Tests Assistance
• 14. Participant Workbook & Questionnaire
• 15. Leadership Certification on Individual Assessment

Jul 2014 – Aug 2017 · 3 yrs 1 mo · Noida

• It gives me immense pleasure when I am overall responsible for revenue generation. This includes heading a complete sales function of matrimony portal.
• Responsibilities:
• Identifying right vendors who can provide right resources and revenue to Times Business Solution
• Complete Vendor Management
• Revenue growth in alignment with annual targets
• Sales projections and forecasting
• Data Analysis
• Competition Analysis
• Initiatives to improve product and processes
• Frequent new ideas to make our product best in the market
• Quality metrics to maintain quality standards
• Dialer Management
• People Management specially with a team size of 200+ including senior managers, managers, assistant managers and TLS.
• Key areas of impact:
• 1. Recruit, train, develop, motivate, and retain a talented team of high-performing sales and management professionals.
• 2. Regional Sales management .
• 3. Generating revenue through B2B sales and B2C sales.
• 4. Review financial plans and profit goals and establish weekly metrics for success.
• 5. Training/Employee Development.
• 6. Financial analysis and planning.
• 7. Maintaining vendor relationship.
• 8. Analysis on critical reports and a complete summary to increase per person productivity.
• 9. Analysis on various dialer reports.
• 10. Process improvement initiatives.
• 11. New business development.
• 12. Large BPO operations, Inbound, Outbound, Customer service and chat.

Oct 2007 – Jul 2014 · 6 yrs 9 mos · Noida

• Business Development/Sales professional well versed with complete sales cycle. This role involves complete understanding of competitions, customers expectations, team motivation, new business ideas to meet business growth year after year.
• Complete dialer understanding
• Outbound sale
• Renewal customers
• Initiatives for business expansion
• Servicing Client Relationship at the front end.
• Recipient of numerous commendations/awards by top management/clients for delivering superlative performance across the entire career span in this industry.
• Excellent interpersonal, communication and organizational skills with proven abilities in team management and planning.

May 2001 – Jul 2005 · 4 yrs 2 mos · Noida

• Working with EXL was a great experience from professionalism to excellence in job. It was a great experience working with US and UK customers from meeting expectations and helping customer query resolution within a specified TAT.

Sep 1999 – Nov 2002 · 3 yrs 2 mos · Mathura Road

• Worked as a Medical Transcriptionist. In this role I was responsible for service delivery of audio files into medical summary of various US Hospitals and other providers.