Feb 2025 – Present · 1 yr 3 mos · Jharkhand, India · Hybrid

• ROCKMINING CONSTRUCTION SERVICES PVT LTD
• Transforming Industries through Expert Construction and Mining Solutions
• About Us:
• Rockmining Construction Services Pvt Ltd is a leading industrial resedential construction and mining company, dedicated to delivering exceptional services and solutions to our clients. With a strong focus on safety, quality, and innovation, we provide comprehensive construction and mining services to various industries, including:
• Industrial construction
• Mining and excavation
• Infrastructure development
• Civil construction
• Our team of experts brings years of experience and expertise to every project, ensuring timely completion, budget adherence, and exceptional results. At Rockmining, we strive to build long-term relationships with our clients, founded on trust, reliability, and outstanding performance.
• Let's partner to transform industries and build a better future!

May 2024 – Present · 2 yrs · United Kingdom · Remote

May 2023 – May 2024 · 1 yr · India

• OneSS Infra a Construction company established in 2016 Indian Congloromate set to rule Infrastructure field .

Jan 2022 – Jul 2025 · 3 yrs 6 mos

Jan 2021 – Present · 5 yrs 4 mos · Delhi, India · Hybrid

Sep 2019 – Dec 2020 · 1 yr 3 mos

Sep 2018 – Jan 2019 · 4 mos · Kolkata, West Bengal, India

• Spearheaded East Region Asset Services & IFM vertical managed Portfolio of more then million RSF IFM /Asset Services across Region .That included Property Management large Township /Corporate offices /Retail Mall
• Provide strategic leadership in existing and new market development within associated region.
• Deliver regional KPIs in terms of growth, sales, customer satisfaction.
• Lead all areas of the business collaborating with other team members and departments to overcome market obstacles.
• In partnership with the senior leadership team, lead transformational improvements to sales operations that would create a superior customer experience.
• Process
• Responsible for region sales Profit & Loss.
• Establish and responsible for hitting sales growth and profit targets for the region.
• Drive cross-regional and functional improvement.
• Managerial
• Manages through subordinate managers.Hire, lead, train, motivate, appraise performance, and develop & assist mentor teams which are dedicated to providing comprehensive property management services throughout the asset life cycle. Focused on enhancing asset value, To empower property managers to minimize operating costs, improve efficiencies, and enhance customer experience in order to protect the value of each investment.leverage knowledge and relationships, integrated service platform, and internal research resources to uniquely tailor each account to our client’s operational priorities and financial goals. To protect and improve value by minimizing operating costs, improving efficiencies, and enhancing the tenant experience.
• Energy Cost Savings. To ensure Clients experiences an average energy cost savings of 5-10%
• Organic Growth and Profitability
• Debtors Management
• Cost Management

Sep 2017 – Sep 2018 · 1 yr

• Pan India large Key Accounts based out of South India .Accountable for retaining and developing national accounts and identifying potential incremental business opportunities . local governance of portfolio of accounts through excellent service delivery. managing the customer experience.strategic planning and development activities include leading weekly status calls, support review meetings, monthly executive presentations as well as day-to-day operational leadership and guidance.Created a funnel of new business opportunities from the current account by showcasing end-to-end service capabilities.Maintained and sustain relationship with customer contacts.To oversee commercial aspects (revenue| margins| receivables) for the current account.To track and ensure that delivery escalations are closed appropriately.Conducted monthly quarterly Management Review .MBR
• Team Development conducting trainings to upgrade service level .To proactively locate gaps in current delivery and build business case for enhanced service offerings.Skills in vendor management, price negotiation, cost optimisation & budgetary planning. Have strong Bias for Action,Building Talent and Teams,Growth Mindset Customer Focus while taking Accountability & Responsibility for all actionable.Exposure to manage Global and Indian Top Corporates Prospect, identify and develop new opportunities through to negotiating and closing sales.Develop, nurture and maintain strong relationships with existing clients to maximize both retention and expansion sales into assigned accounts.Navigate customer organizations to engage with multiple decision makers and influencers, and ensure relationships with key internal buyers are developed and maintained.Regional Sales Management Strategy
• Develop regional plans and participated in strategic and tactical planning. Large Accounts Managed - Mercedes Benz, Caterpillar,Monsanto,Aditya Birla ,Titan Group,Monsanto,ABB,Vedanta Sesa ,LTI,Adani

Aug 2016 – Sep 2017 · 1 yr 1 mo

• Create strong relationships with key client stakeholders at both senior and mid-management levels.
• Develop client relationships and works with teams to completely understand customers' business outcomes.Act as lead Sales for high profile, high complexity customers. Capable of handling certain key/critical accounts personally.Identify and solve client issues strategically.
• Develop and maintain detailed information on potential customer organizations, key decision makers, and key influencers with the purpose of fostering relationship . Developing Profitable Revenue streams in existing Strategic Pan India National IFM Account Ensured a high Top and Bottom line / Organic Growth in Business.Maintained a high Client Satisfaction Level.Engage and develop- strong working relationship with stakeholders.Understand client needs, develop and deliver products and services to address customer requirements, seek feedback from clients on services provided, constantly monitor and review quality benchmarks / norms to ensure highest level of customer satisfactionTeam Management - Facilitate attraction and retention of employees, help enhance employee morale and engagement and ensure effective business delivery.Manage Operations more than 450 staff HK/Tech Hospitality services Developed customer experience management strategies and tactics to create best quality for customer experience and service touch points.Established operation processes and procedures to ensure the quality of service operations, establish measurements,KPIs and management reporting Supported in the design and implementation of service standards across properties to create delightful customer experience .Ensure Governance model monthly MMR,QBR,ABR .Successfully handled portfolio of 70 acres Club & 52 rooms Guest House.

Jan 2015 – Jan 2016 · 1 yr · Western India

May 2011 – Mar 2014 · 2 yrs 10 mos · Ahmedabad Gujarat, West India

• Multi-faceted sustainability approach produces major savings for Vodafone Shared Services centre. Managed 2 Lac sqft office space along with approx 5 lac sqft open area 4500 plus seats employees Shared service center . Responsible for ensuring value for money Facility .Provided seamless support Managed logistics across Region for all Employee transport Security café area Annual AMC . Conducted trainings for Soft Hard Services and HSW .First Aid ,Fire Evacuation drills .Conducted occupation survey seat density survey along with ESAT to serve internal customers efficiently .Introduced Hello Admin conducted more than 100 employee welfare deals with best of eateries 5 star hotels,Banks .Cars,Bikes,Hospitals.Contract negotiation for all soft Hard and IT Data center services
• 1. Capex planning Planning and forecasting the infrastructure requirements on the basis of manpower planning by
• ·Providing pricing inputs in the facilities and infrastructure procurement & maintenance budget
• ·Designing the administration budget other than HR related Line items by taking into account the cost per employee
• 2. Space Planning Identifying and planning the company space and facility needs on the basis of manpower planning and business expansion targets.Managing building & site maintenance
• 3.Assets Management Reporting defects to maintenance and ensuring carry-out of repairs
• 4. Housekeeping
• Ensuring maintenance of the cleanliness and tidiness of the department.To handle lost and found services and keep records according to procedure.
• 5.Security Implementing Risk and Safety work practice Create awareness of safety of man/machine and building by means of effective training and awareness building prices Ensuring awareness of all fire and safety regulations among housekeeping staff.
• 6. Process Compliance Ensuring adherence to the Company policies & procedures
• Periodically visiting & inspecting evening and overnight shift

Jan 2009 – May 2011 · 2 yrs 4 mos · Kolkata and Rest of West Bengal East India

• Established and implemented Circle Regional Market Development plans and strategies.
• Presented development plans to Development Team Leaders and Brand Presidents for approval.
• Managed administrative and research processes of real estate transactions and evaluations.
• Identified quality sites in sufficient quantities to meet growth and financial return objectives of the brands.Cultivated and utilized effective broker and developer network to identify premier sites before they reach the market.Negotiated purchase contracts and rental leases, in compliance with real estate law, for identified sites.
• Housekeeping: Responsible for entire Housekeeping Activities both at Academic Blocks and
• Asset Management: Ensure optimal use of all assets and maintaining the inventory including asset tagging.
• Space Management: Ensure to provide additional space/premises required by the internal customers upon request by coordinating with various departments.
• Cafeteria Management: Managing Catering Vendor and ensuring that there is no Hygiene/Delivery Timeliness/Quality issues.
• Event Management: Ensure smooth facilitation of all events that takes place in the campus both for students and for employees.

Jan 2007 – Oct 2009 · 2 yrs 9 mos · Kolkata Rest of Bengal ,Eastern India

• I ensured large construction projects/programs keep on track within quality standards, timely deadlines and budget limitations.
• I secured timely and accurate project deliverables and ensure measurable benefits are realized within the boundaries of company policies and procedures
• Done lease restructurings at RCOM Retail & office warehouse &infra facilities – totalling more than 15% cost successfully negotiated new terms for an early renewal with reduced rental rates and a tenant improvement allowance providing for needed space improvements. 13% of previous lease in savings was achieved.
• I have established more than 100 zonal Circle Retail and commercial properties , have managed complex projects in real estate facilities management transportation Management across the region with a strong background in start up companies and mission critical infrastructure.Managed office infra of 1 lac plus sqft .Leased 2 lac plus sq ft office space warehouse leasing. Reduced rent of existing leased Retail outlet by avg 15% during recession hit market .

Mar 2004 – Jul 2004 · 4 mos · J&K North India

• I deliver value and strengthen RE portfolio and strategic focus by means of delivering affordable, flexible, engaging and sustainable Real Estate transactions.I sourced attractive RE transactions aligned to strategic focus & portfolio management along with Transaction Manager in market and in Region.Contributed in new circle roll outs at Jammu & Kashmir. .

Jan 2004 – Jan 2007 · 3 yrs · Mohali,Ambala,Karnal,Shimla NorthIndia

• Responsible for developed and executed Real estate strategy, manage fit-out projects, monitor operational issues related to office maintenance and guide the team on managing day to-day operations.
• Also oversee Registration / Renewal of leases and maintain oversight on overall expenses and implement cost savings measures to manage the overall budget. Liase with Architect and finalize the office design / layout, BoQ and specifications.Work with Procurement in finalizing suitable contractor/s for the project work.Project scheduling, manage kick off, lead Project meetings and approve / reject changes based on business / site requirements.Manage escalation & resolve issues / problems.Responsible for timely completion of projects. site approval materials and documentation in collaboration with various departments.
• Lead the planning and due diligence process for real estate endeavors; addressing both short and long term real estate projects.Managed broader organizational strategic needs for real estate development. driven the projects progress and support senior stakeholders in making well informed decisions.
• Ensure End to end delivery of projects and collaborating with preferred partners (Design Architects and Project managers) for successful delivery of project.Deliver value and strengthen RE portfolio and strategic focus by means of delivering affordable, flexible, engaging and sustainable Real Estate transactions.Supported Network teams in extending round the clock employee transport .Was responsible for leasing office zonal offices Retail outlet Warehouse Data center Infrastructure Ensured co-ordination with Architect contractors, transporters for timely project execution and handover .Rolled out more than 30 Zonal offices more than 80company owned Retail outlets in span of 3 months time for Tata circle roll outs in co-ordination with SCM & IT teams .Contributed in launch of 100 outlets in one day & winning Limca book of records .

Feb 2002 – Mar 2004 · 2 yrs 1 mo · Jammu & Kashmir India

• In addition to Admin managed Legal and consumer response cell as Chief Consumer response co-coordinator /Handled all consumer related Legal matters in courts also managed CSR and conducted camps at SOS villages and Under privileged terrorist affected areas

Sep 2000 – Feb 2002 · 1 yr 5 mos · Sangrur Punjab · On-site

• Rs 350 Crore joint venture between steel strips and PSIDC) is engaged in manufacturing Acrylic staple fiber in technical collaboration with EI DU POND DENEMOURS & CO Chemtex international USA having strength of 400 regular &300 casual employees with largest producer of Acrylic staple fiber in India Asia second largest Acrylic staple fiber producers.Manage infrastructure of Green Project township of more than 165 houses/Guest house along with Hostel in addition to Plant Administration.

Aug 1999 – Sep 2000 · 1 yr 1 mo · Lalru Punjab

• A group company of $ 400 million Rama flagship) at the Gelatine plant situated in lalru (Pb). Looked after their both the units Rama Petro Chemical Garment division worth 300 crore project as well as Gelatin division (100% Export oriented units.

Dec 1996 – Aug 1999 · 2 yrs 8 mos · Chandigarh Area, India

• Successfully handled events corporate get to gather in addition to that managed 45 acre country clubs and resorts with strength of more than 180 employees operations development government liasion Concept selling Customer relations business development Operations management .