Sep 2024 – Oct 2024 · 1 mo · Lisbon, Portugal · Remote

• As part of the Ethical Assembly team, I am dedicated to promoting our mission of fostering a just and sustainable future through radical integrity, inclusivity, and systemic change. My responsibilities encompass engaging with international speakers to curate authentic voices for our conference and identifying target audiences to amplify our message. I contribute to creating a welcoming space where diverse perspectives are celebrated, ensuring that our events promote open dialogue and inspire collective action. By aligning with our manifesto's principles, I help facilitate meaningful connections and drive forward the conversation on climate justice and social equity.

Nov 2023 – Jul 2024 · 8 mos · Lisbon, Portugal · Remote

• Identified top talent across HR, Sales and Tech Roles
• Collaborated with recruiters to establish ideal candidate profiles
• Engaged potential candidates via LinkedIn Recruiter and Email
• Scheduled candidate interviews with Talent Acquisition teams and Hiring Managers
• Developed and sustained talent pipelines (evergreen roles and expansion markets) for present and future hiring needs
• Screened resumes and pre-screened incoming candidates

Nov 2023 – Jul 2024 · 8 mos · Remote

• As a Customer Success Manager at Kamila.ai, I specialize in maximizing the value of our platform for our clients. I work closely with you to ensure seamless integration and utilization of our AI-powered recruitment solutions, optimizing your hiring process for efficiency and quality. Let's elevate your recruitment journey together!

Nov 2021 – Nov 2023 · 2 yrs · Remote

• Provide clients with market insights based on data.
• Collaborate with colleagues and managers to foster innovative ideas that leverage data-driven approaches to solve customer issues.
• Conduct pre-screening calls with candidates to determine their qualifications, interests, and relevance while prioritizing their candidate experience.
• Proactively identify opportunities for enhancing existing day-to-day processes.
• Work alongside our Talent Intelligence team to provide the most accurate, clean data to our clients weekly.
• Embed myself with each client to become part of their team.
• Work with Wolt as part of their cohesive Talent Advisory team in an end-to-end capacity across a number of roles, including sales and support.
• Support the development and implementation of outreach content and candidate call scripts as part of the Talent Advisory process.

Mar 2021 – Nov 2021 · 8 mos · Lisbon, Portugal

• Versed in the use of Zendesk.
• Handed multiple chat conversations simultaneously while providing accurate and timely responses.
• Identified customer issues, analysed problems, and provided appropriate solutions or escalating complex issues to higher levels of support.
• Developed a deep understanding of features, functionalities, and frequently asked questions about our products and services.

Oct 2019 – Feb 2021 · 1 yr 4 mos · Lisbon, Portugal

Dec 2017 – Nov 2020 · 2 yrs 11 mos · Lisbon, Portugal

Jan 2015 – Jan 2019 · 4 yrs · Ireland