Saad Mohammed

CEO

Hyderabad, Telangana, India3 yrs 9 mos experience

Key Highlights

Expert in scaling operations and customer experience.
Proven track record in AI-led solutions and process optimization.
Strong leadership in building high-performing teams.

Stackforce AI infers this person is a leader in Fintech and Customer Experience operations.

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Skills

Core Skills

Operations ManagementCustomer Experience Design

Other Skills

Standard Operating Procedure (SOP)Team BuildingTeam ManagementCustomer Satisfaction (CSAT)Data AnalysisKey Performance IndicatorsBloomberg for EducationGrowth StrategiesStrategic Partnerships & AlliancesBusiness Model & Unit EconomicsCross-City Rollouts & Expansion PlanningWorkforce Enablement & Livelihood DesignPerformance Tracking & Accountability SystemsFacebook AdsInstagram Advertising

About

I build systems, teams, and processes that scale across operations, growth, and customer experience. I am Co-Founder and COO at ZTS India Zorixon Technologies and Solutions, where I lead operations, delivery, and execution of AI-led and human-driven customer experience solutions. Alongside this, I am Co-Founder and Growth Lead at Mahax India, India’s first digital urban car care platform built for scale, sustainability, and city-level impact. My focus is on system-driven execution, growth strategy, partnerships, and go-to-market expansion across cities. My work spans operations leadership, process optimization, CX performance, automation, and building high-performing teams. I believe disciplined execution and strong processes consistently outperform hype.

Experience

3 yrs 9 mos

Total Experience

1 yr 7 mos

Average Tenure

6 mos

Current Experience

Zorixon technologies and solutions

Chief of Operations (Founding Team) at ZTS

Nov 2025 – Present · 6 mos · Hyderabad, Telangana, India · Hybrid

Lead end-to-end CX and account management operations across chat and email support
Own client outcomes, retention, and high-priority escalations
Build and scale outcome-based fulfillment and delivery systems
Manage and coach account management teams with clear performance metrics
Design SOPs, SLAs, and operating playbooks for scalable execution
Partner with founders and sales on renewals, expansions, and client success
Drive efficiency, utilization, and continuous operational improvement

Operations ManagementStandard Operating Procedure (SOP)Customer Experience Design

Intouchcx

3 roles

Operations Team Lead

Promoted

Dec 2024 – Nov 2025 · 11 mos · On-site

Lead end-to-end operations across user success and fraud investigations in a fast-paced fintech environment, ensuring exceptional service quality, compliance, and customer trust.
Managed daily workflows, monitored KPIs, and coached teams to consistently achieve service level agreements (SLAs).
Elevated Customer Satisfaction (CSAT) by implementing empathetic communication, proactive support strategies, and process improvements that reduced resolution times.
Partnered closely with the Quality Assurance (QA) team to maintain accuracy, compliance, and high service quality through regular case reviews and feedback loops.
Handled high-priority escalations for complex account, payment, and compliance issues, resolving them with speed and professionalism.
Currently leading the Fraud & Disputes Investigations team, leveraging data analysis and advanced tools to detect, prevent, and resolve high-risk cases.
Mentor and train team members on investigation protocols, compliance standards, and QA best practices, fostering a culture of accuracy, accountability, and customer empathy.
Recognition: Awarded Top Performer in the first review cycle as Team Lead for exceptional leadership and results.

Team BuildingTeam ManagementCustomer Satisfaction (CSAT)Operations ManagementCustomer Experience Design

Support Team Lead

Jan 2024 – Dec 2024 · 11 mos · On-site

Served as the primary point of expertise for complex processes, escalations, and high-priority cases in a fintech user success environment.
Developed deep knowledge of workflows, tools, and compliance requirements to ensure accuracy and efficiency.
Guided and mentored team members, closing knowledge gaps and improving case-handling quality.
Collaborated with leadership and QA teams to refine processes, resolve recurring issues, and enhance customer experience.
Acted as a bridge between front-line agents and management, ensuring clear communication and smooth operations.
Recognition: Received Top Performer award twice for consistently exceeding quality and performance benchmarks.

Team BuildingTeam ManagementCustomer Experience Design

Subject Matter Expert

Dec 2022 – Dec 2023 · 1 yr · On-site

Acted as the go-to resource for complex queries, process clarifications, and high-priority escalations.
Developed deep expertise in processes, tools, and compliance requirements, ensuring accuracy and efficiency in every case.
Provided guidance, mentoring, and on-the-job training to team members to improve overall performance and quality.
Collaborated with leadership to refine workflows, close knowledge gaps, and maintain up-to-date documentation.
Partnered with QA and operations teams to identify trends, resolve recurring issues, and enhance service delivery standards.
Recognition: Received Top Performer award twice for consistently exceeding quality and performance benchmarks.

Team BuildingTeam ManagementCustomer Experience Design

24-7 intouch

E-support officer

Jul 2022 – Dec 2022 · 5 mos · Hyderabad, Telangana, India · On-site

Managed end-to-end customer success processes, ensuring prompt responses and proactive support.
Designed workflows that improved customer satisfaction scores and reduced resolution times.
Collaborated cross-functionally to address customer feedback and improve product experience.
Recognized for maintaining high-quality interactions and building long-term customer loyalty.

Data AnalysisKey Performance IndicatorsCustomer Experience Design