Parvati Nandakumar

Customer Success Manager

Chennai, Tamil Nadu, India11 yrs experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in driving customer retention and growth.
Proven track record in implementing marketing strategies.
Strong background in consulting and customer success.

Stackforce AI infers this person is a Customer Success Leader in SaaS with a focus on business development and marketing strategies.

Contact

Skills

Core Skills

ConsultingBusiness AnalysisBusiness DevelopmentMarketingCustomer ServiceTeam Management

Other Skills

Client ManagementRequirements DevelopmentStakeholder CommunicationTrainingMarketing StrategyCross-SellingCorporate CommunicationsSales ManagementCustomer RetentionTeam LeadershipWorkshopsPresentationsBusiness StrategyStrategic CommunicationsData Visualization

About

As a kid, I was often told, "You talk too much" or You're too curious for your own good." I’ve embraced those traits and today I thrive on conversations with customers asking questions to understand the intricacies of their businesses, dissecting their sales cycles and uncovering what truly moves revenue and relationships. At Paperflite, I lead an amazing Enterprise Customer Success team partnering with global customers on large-scale implementations and driving adoption to help them take control of their content and use insights to empower their sales teams. I also help bring HeySales to life with customers, implementing and scaling our AI-powered sales training and coaching platform, and shaping Paperflite into a full-funnel revenue enablement platform. With over 9 years of experience in consulting and financial services, I've picked up quite a few tricks of the trade but each role has shaped my understanding of what it means to connect with people and drive real results. Still talking a lot. Still asking questions.

Experience

11 yrs

Total Experience

3 yrs 8 mos

Average Tenure

4 yrs

Current Experience

Paperflite

2 roles

Regional Head, Customer Success & Experience

Promoted

Jul 2024 – Present · 1 yr 10 mos

Manager, Customer Success

May 2022 – Jul 2024 · 2 yrs 2 mos

Ey

Business Consultant

Apr 2017 – Apr 2022 · 5 yrs · Chennai, Tamil Nadu, India

I leveraged my long experience in interfacing between the client management and in house tech teams to develop and clarify requirements, identify concerns of both and other key stakeholders that were engaged. Involved in standardization for driving overall efficiency & productivity improvement. Responsible for communicating, and imparting training to end-users on new processes implemented.

Client ManagementRequirements DevelopmentStakeholder CommunicationTrainingConsultingBusiness Analysis

Hdfc limited

Assistant Manager Business Development

Apr 2015 – Apr 2017 · 2 yrs · Chennai, Tamil Nadu, India

Acknowledged as highly focused &committed manager, I employ a collaborative management style that in turn motivates teams towards successful execution of shared objectives. I was accountable for development & implementation of marketing strategies for driving cross-selling at the branch level. Managed the complete corporate communications and institutional sales for the branch.
Accomplishments which I bagged across the tenure were:
Designed and implemented the Customer Retention strategy which resulted in 15% reduction in the number of customer leakages to competitors.
Conceptualized the Retention Vertical, to ensure less customer drop-out for Chennai Branch
Successfully formulated and executed corporate campaigns through presentations and seminars for key products of HDFC Ltd- to drive sales figures.

Marketing StrategyCross-SellingCorporate CommunicationsSales ManagementBusiness DevelopmentMarketing

Tata capital pvt. ltd.

Management Trainee

Jun 2011 – Jul 2012 · 1 yr 1 mo · Chennai, Tamil Nadu, India

Highlights during the tenure were:
Effectively managed a network of 25+ corporate client base, and maintained strong customer relationships
Led and mentored a team of 5 Business Service Executives to ensure smooth and hassle-free client service
Conducted workshops & presentations on the products/ company offers, at various locations for business generation

Client ManagementTeam LeadershipWorkshopsPresentationsCustomer ServiceTeam Management