Apr 2021 – Feb 2024 · 2 yrs 10 mos · Bangalore, India · On-site

• A tech innovator with a track record of success, he spearheaded the development of Ola's Automotive Direct-to-Consumer (D2C) model, significantly impacting India's electric vehicle (EV) sector by establishing over 900 Omni-channel Experience Centres. His pivotal role in the FutureFactory involved the implementation of Industry 4.0 principles, achieving remarkable results in just seven months. Additionally, he played a role in implementing MoveOS, Ola's cutting-edge scooter firmware, emphasizing stringent security measures and enhancing the overall riding experience.

Jan 2021 – Apr 2021 · 3 mos · Bangalore, India

• Guiding DeepTech startups on digital transformation, product development and GTM.

Jul 2016 – Jan 2021 · 4 yrs 6 mos · Bengaluru, Karnataka, India · On-site

• At Cognizant, Rakesh led the IT organisation, ensure that Cognizant remains in the forefront of innovation as a technology-enabled and technology-powered business and act as a key business partner in enabling digital capabilities allowing the organisation to be more flexible and resilient.
• Responsible for IT services for the enterprise domains; Developed and implemented IT strategy focused on - (1) Run Different - Consumerise the way employee works and (2) Run Better - Industrialise the way IT works. Key Priorities:
• 1. Enhance employee experience by leveraging digital technologies | Implemented Employee Experience Mobility platforms, Established Data & Analytics - cloud based enterprise data strategy
• 2. Modernize core business processes and underlying systems | ~65% workloads on cloud; 70% application reduction, Implemented - SFDC, interview and online assessment, subcon & talent experience mgmt. solutions; • Led core process modernisation - established future-state
• technology platform choice from legacy ERP (HR, Finance and Business Operations)
• 3. Strengthen foundation – Resiliency, Cyber, Policies/ standards & controls | 90% virtualised Infra, DR for critical applications, 100% O365 suite, Cloud based device configuration, NIST framework led security controls

Nov 2012 – Jul 2016 · 3 yrs 8 mos · Bangalore · On-site

• Delivered 25% CAGR margin growth over the past 3 years, 15% increase in customer satisfaction. Scale: ~3500+ global workforce; 7 delivery centers; 100+ customers.
• Led and delivered transformation of IT Infrastructure Services for the customers through innovative global delivery models and service delivery automation as a differentiator.
• Led company operations - responsible for effective delivery, financial management, solution selling; customer relationship management, talent supply chain management and transforming company into a more integrated, cross-functional model of work.

Feb 2011 – Nov 2012 · 1 yr 9 mos

• Responsible for GE Healthcare Enteprise Sales in South Asia.

Apr 2007 – Feb 2011 · 3 yrs 10 mos

• Delivered significant business process simplification – 14 pts. increase in NPS-R scores; 21% cycle time reduction in Order-to-Delivery for diagnostic equipment; 12% reduction in Invoice-to-Cash process yielding $8M benefits.
• Implemented Siebel CRM in the region; partnered to improve sales force effectiveness.
• Led 200+ IT organization; responsible for software outsourcing ($200M, 2,500+ resources across 5 major vendors globally) delivering $10M productivity.

May 2001 – Mar 2007 · 5 yrs 10 mos · Cincinnati Metropolitan Area

• Led Closing the Books business process simplification for GE Aviation business; delivered 56% cycle time reduction and 21% reduction in manual journal entries.
• Led and implemented 3-year IT strategy; delivered $521M digitization benefits from various IT programs. Led IT simplification game plan, managed a team of 20 Lean Six Sigma Black Belts.
• Led a start-up in very challenging external environment (9/11, SARS, Afghan attack); established strategy focused on global talent sourcing; grew the operations to 200 employees, contributing $78M benefits to the businesses globally.

Mar 1999 – May 2001 · 2 yrs 2 mos · Greater Delhi Area

• Led software and engineering outsourcing operations globally - $350M, 12,000+ resources across geographies and 12 vendors; established GE Global Development Centres across India, China and Mexico; led multi-year GE level contract negotiations.
• Drove e-Business initiative for Make, Buy and Sell initiatives across all India business units.

Jan 1995 – Feb 1999 · 4 yrs 1 mo · Multiple

• Developed and managed IT applications and infrastructure across 12 branches offering consumer lending solutions. Implemented BI toolset enabling cross-selling, risk modelling and cash flow mgmt.
• Performed cross-functional role in Finance and led corporate governance/controllership team; responsible for financial processes and controls across rapidly growing business across India.

Jun 1992 – Dec 1994 · 2 yrs 6 mos · Pune

• As software professional developed solutions for BFSI industry.