Sabyasachi Kar — Co-Founder
Results-driven professional with a background that combines academic excellence with over a decade of hands-on experience in operations, customer experience & program/ product/ project management. ~3.5 yrs Amazon, 2.5 yrs Swiggy, 3.5 yrs Siemens, 3 years in budding startups scaling 0-1 and 1-10. My MBA from University of Oxford has equipped me with a deep understanding of strategic, customer oriented and frugal leadership principles. Few of my notable achievements are: Customer Experience - Reduced ops driven cancellations at Amazon Food by 190 bps in 4 months Operational Excellence - Improved avg delivery time for Amazon food from 42 min to 29 min and for Swiggy from 37 min to 28 min Cost Reduction - Introduced LLM integrated ML based solution to save US $1.1Mn in customer service operarations. Reduced delivery cost at Swiggy by 19%. Reduced delivery cost at Amazon by 80%. Geographic Expansion - Launching 50+ cities across North Indian within 3 months at Swiggy In my current role, I lead social listening and benchmarking programs at Amazon's WW driver experience team to identify and priortize program/ product initiatives. Specialties: - Strategy formulation & execution, Cost reduction, Go-to-market strategy, Customer Experience Mapping and Improvement, Customer Behavior Analysis, Margin Improvement, Data analysis and interpretation, Hypothesis development and analysis
Stackforce AI infers this person is a seasoned professional in E-Commerce and Logistics with a strong focus on operations and customer experience.
Location: Noida, Uttar Pradesh, India
Experience: 13 yrs 1 mo
Skills
- Customer Experience
- Operations Management
- Operational Excellence
Career Highlights
- Reduced delivery costs by 80% at Amazon.
- Achieved <25 minutes delivery time at Swiggy.
- Led geographic expansion to 50+ cities in 3 months.
Work Experience
Study Ark
Founder - CEO (1 yr 3 mos)
Amazon
Product/ Program - CX Excellence (2 yrs 3 mos)
Operations Manager (1 yr 1 mo)
Shadowfax
Director of Operations - CX & Strategy (10 mos)
Swiggy
Regional Operations Head - Delhi NCR, UP and UK (2 yrs 5 mos)
UK Power Reserve
Entrepreneur in Residence (3 mos)
Equinix
Product Management Intern (2 mos)
IL&FS TECHNOLOGIES LTD
Chief Of Staff (5 mos)
Siddhartha Engineering Limited
Project Manager (1 yr 11 mos)
Siemens
Design Engineer (1 yr 3 mos)
Design Engineer (2 yrs 2 mos)
Education
Master of Business Administration (M.B.A.) at Saïd Business School, University of Oxford
B.TECH at KIIT - Kalinga Institute of Industrial Technology
