Daniella Benson

Customer Success Manager

Lagos Island, Lagos, Nigeria5 yrs 7 mos experience

Highly Stable

Key Highlights

Achieved 90%+ customer satisfaction score.
Reduced response time by 28% through efficient ticket management.
Expert in CRM and ticketing management tools.

Stackforce AI infers this person is a Customer Support Specialist with a strong focus on client relations and operational efficiency.

Contact

bennybenson1503@gmail.com LinkedIn

Skills

Core Skills

Customer SupportAdministrative Support

Other Skills

Conflict ResolutionCommunicationClient CommunicationCustomer ServiceSocial Media Optimization (SMO)Staffing ServicesData EntryCustomer Service RepresentativesLead GenerationSalesSalesforce.comInternal CommunicationsEmotional IntelligenceTicket ManagementManaging Workflow

About

As a Social Work graduate with in-depth experience in understanding and managing people, I’ve built a strong foundation in empathy, communication, and problem-solving. Hi, I’m Daniella! I help businesses and organizations build loyal clients, drive sales, and manage key accounts through empathetic, professional, and results-driven customer support. I combine my love for helping people with practical systems to make every client interaction smooth, personal, and efficient. From managing customer inquiries and accounts, supporting sales pipelines, and generating leads, to organizing workflows, I ensure clients feel heard, valued, and confident in your brand. I thrive on turning problems into solutions, keeping operations organized, and helping teams focus on what truly matters. Where I Add Value: Customer Support (Email, phone, Chat, Social Media DMs) Account Management & Client Relations Lead Generation & Sales Outreach CRM Management & Reporting (Zendesk, Freshdesk, Intercom, HubSpot, Pipedrive) Inbox, Calendar & Process Organization Tools I Use: Zendesk | Freshdesk | Intercom | HubSpot CRM | Pipedrive | Apollo.io | Google Workspace | Notion | Salesforce CRM | Trello I’m passionate about helping organizations grow by keeping clients happy, driving sales, managing key accounts, and streamlining operations. If you want someone who blends empathy with action across support, sales, and account management, let’s connect!

Experience

5 yrs 7 mos

Total Experience

2 yrs 7 mos

Average Tenure

7 mos

Current Experience

Digital witch support community

Customer Support Specialist

Oct 2025 – Present · 7 mos · Nigeria · Remote

I help customers get the most out of Digital Witch by answering questions, solving problems, and making sure every interaction feels smooth and personal.
Responded to customer inquiries via email and chat, maintaining 95%+ satisfaction
Tracked and managed support tickets in [CRM tool], reducing response time by 35%
Assisted with onboarding new customers and resolving product issues efficiently
Collected and shared feedback with the team to improve the product and overall customer experience

Administrative supportConflict ResolutionCustomer Support

Finbudy

Inbound Customer Service Representative

Feb 2025 – Jul 2025 · 5 mos · Nigeria · Remote

Delivered inbound customer support through phone, email, and live chat, assisting customers with account inquiries, transaction issues, and general questions about the platform. Focused on understanding customer concerns quickly and providing clear, helpful solutions while maintaining a professional and empathetic tone.
Managed customer tickets and documented interactions in the CRM system to ensure accurate records and proper follow up. Worked closely with internal teams to escalate complex issues and ensure timely resolution, contributing to a smooth support experience and improved customer satisfaction.
Key Responsibilities
Handled inbound customer inquiries across phone, email, and live chat
Resolved account, payment, and platform related issues
Documented customer interactions and support tickets in CRM systems
Escalated technical or complex cases to the appropriate team
Maintained timely responses and high quality customer support

Client CommunicationCustomer ServiceCustomer Support

Edwards & philips

Customer Support Specialist

Feb 2024 – Aug 2025 · 1 yr 6 mos · Nigera · Hybrid

At Edwards & Philips Engineering, I helped customers with everything from product inquiries to order updates, refunds, and technical issues. I made sure every message or call was handled quickly and kindly, no matter how small the issue was.
I worked closely with the sales and engineering teams to make sure customers always had the right information and felt supported at every step. By really listening and following up, I helped reduce complaints and made customers more confident in our services.
My goal was always simple - keep customers happy and make their experience smooth. Over time, that approach helped build stronger relationships and improved how people saw the company.

Customer SupportCommunication

Benin medical care

Social Work | Administrative Assistant

May 2022 – Jan 2023 · 8 mos · Nigeria · On-site

Provided counseling and support to patients, helping them navigate medical processes and addressing psychosocial needs.
Assisted in intake and assessment of clients, ensuring accurate documentation of patient information.
Managed patient files and records, maintaining confidentiality and compliance with medical standards.
Coordinated appointments, follow-ups, and administrative tasks to improve workflow efficiency.
Acted as a liaison between patients, medical staff, and external agencies, enhancing communication and care delivery.
Supported community health initiatives and patient education programs, increasing awareness and engagement.

Staffing ServicesData EntryAdministrative Support

Bennies hair

Customer Service Representative

Aug 2020 – May 2024 · 3 yrs 9 mos · Remote

I helped manage Bennies Hair’s Instagram/TikTok and made sure the page looked clean, engaging, and active. I created designs using Canva, posted consistently, and handled customer messages promptly and professionally.
What I did:
Created attractive flyers and posts using Canva to make the page look more professional and beautiful.
Posted product photos, client transformations, and promo content to keep followers engaged.
Replied to DMs and comments quickly, in a friendly but professional way, which helped people trust the brand.
Monitored what type of content performed best and adjusted posting style when needed.
Worked with the business owner to plan content ideas, mini campaigns, and promotions.

Customer SupportSocial Media Optimization (SMO)