Rahul Garg

CEO

Bengaluru, Karnataka, India13 yrs 6 mos experience

Highly StableAI Enabled

Key Highlights

Led digital transformation initiatives at Games24x7.
Achieved 99.8% customer satisfaction at WhiteHat Jr.
Spearheaded pharmacy operations managing over 300,000 orders monthly.

Stackforce AI infers this person is a B2C Operations Leader with expertise in Customer Experience and Digital Transformation.

Contact

Skills

Core Skills

Customer Experience ManagementDigital TransformationBusiness StrategyOperations ManagementBusiness Development

Other Skills

AWS SolutionsGenAI ChatbotsData InsightsCustomer EngagementB2B StrategyPartnership DevelopmentContact Center ManagementCustomer SatisfactionNPSB2C OperationsLogistics ManagementTeam LeadershipOrder FulfillmentP&L ManagementCross-Functional Team Leadership

About

Helping businesses to scale! Identifying opportunities to create a societal impact!

Experience

Traya

VP - CX

Oct 2025 – Present · 6 mos

Redefining Hair Care Experience!

Games24x7

Head Of Customer Experience

Feb 2022 – Oct 2025 · 3 yrs 8 mos · Bengaluru, Karnataka, India · Hybrid

Spearheaded digital transformation initiatives at Games24x7, implementing AWS solutions and GenAI chatbots.
Managed a diverse team of over 300 professionals, utilizing data insights to enhance customer engagement.
Executed strategies based on FGDs, NPS, and surveys to drive business performance improvements.

Digital TransformationAWS SolutionsGenAI ChatbotsData InsightsCustomer EngagementCustomer Experience Management

Whitehat jr

Director of Strategy

Nov 2020 – Jan 2022 · 1 yr 2 mos · Mumbai, Maharashtra, India · Hybrid

Strategized and launched a B2B school channel, establishing over 50 partnerships to drive growth.
Directed a contact center with 1200+ members, overseeing inbound, outbound, chat, and email communications.
Achieved exceptional customer satisfaction with a CSAT of 99.8%+ and NPS of 73%+ across all touchpoints.

B2B StrategyPartnership DevelopmentContact Center ManagementCustomer SatisfactionNPSBusiness Strategy+1

Lifcare

Founding Member

May 2016 – Nov 2020 · 4 yrs 6 mos · Delhi, India · On-site

Spearheaded the establishment and growth of B2C and B2B pharmacy operations across Delhi and Rajasthan.
Managed logistics and backend operations for over 30 dispatch centers and 70 pharmacies, fulfilling 300,000+ monthly orders.
Oversaw a team of 1,000+, achieving ~98% on-time delivery and ~95% fulfillment rates.

B2C OperationsLogistics ManagementTeam LeadershipOrder FulfillmentOperations ManagementBusiness Development

Blinkit

Regional Head

Jun 2015 – May 2016 · 11 mos · Jaipur · On-site

Owned P&L for Jaipur City, managing ₹500 million in ARR.
Led cross-functional teams in merchant onboarding, marketing, retail, and last-mile delivery.
Established a 2,000+ SKU warehouse for grocery and fresh produce within 10 days, enhancing operational efficiency.

P&L ManagementCross-Functional Team LeadershipOperational EfficiencyBusiness StrategyOperations Management