Shelly Ruff

Co-Founder

United States16 yrs 9 mos experience

Key Highlights

  • Over 16 years of experience in education and technology.
  • Expert in building relationships and driving customer success.
  • Proven track record in scaling education programs.
Stackforce AI infers this person is a SaaS-focused education technology expert with a strong emphasis on customer success and strategic partnerships.

Contact

Skills

Core Skills

Sales EnablementStrategyStrategic PartnershipsProject ManagementLeadershipWorkforce DevelopmentBusiness MarketingCommunity DevelopmentCustomer Success ManagementRelationship BuildingTraining And DevelopmentTeaching

Other Skills

Career Development CoachingEmotional IntelligenceLearning & DevelopmentOperations & Scaling ProgramsCurriculum Design & InstructionCreativityAdobeOrchestrationTrust BuildingMarketing AnalyticsMarketing Budget ManagementSocial MediaLeadership DevelopmentAnalytical SkillsProgram Management

About

First impressions matter, but what really sticks is the connection. For over 16 years, I’ve been connecting people, ideas, and solutions in education and technology. I dive into new challenges with enthusiasm and creativity and I’ve got a knack for building lasting relationships along the way. Whether it’s scaling education programs or taking on something completely new, I bring a new lens, humor, and a hands-on approach to make things happen.

Experience

16 yrs 9 mos
Total Experience
2 yrs 4 mos
Average Tenure
1 yr 4 mos
Current Experience

Adobe

3 roles

Higher Education

Promoted

Oct 2025Present · 7 mos

  • As part of Adobe’s Higher Education Customer Success organization, I partner with universities and colleges across North America to drive adoption, innovation, and measurable outcomes with Adobe’s creative solutions.
  • I focus on:
  • Developing scalable customer success programs that align Adobe Creative Cloud and Adobe Express with institutional goals.
  • Collaborating with campus leaders to design strategies that build creative fluency and digital literacy across disciplines.
  • Translating enterprise transformation principles into education helping institutions modernize workflows, foster collaboration, and enhance student outcomes.
  • It’s a blend of strategy, enablement, and creativity helping campuses stay future-ready in a rapidly changing digital landscape.
Sales EnablementCareer Development CoachingWorkforce DevelopmentEmotional IntelligenceLearning & DevelopmentStrategy+4

Strategic Pursuits | Strategic Partnership Program

Nov 2024Oct 2025 · 11 mos

  • I work at the intersection of strategy, people, and execution. At Adobe, I support the company’s most complex enterprise deals by bringing structure, clarity, and alignment to opportunities that span $10M and above.
  • My role is about orchestration. I connect the right people at the right time, surface gaps before they become problems, and keep momentum moving toward close. I focus less on managing tasks and more on building trust, shaping strategy, and making sure our teams show up with one clear story.
  • I’ve learned that success in enterprise sales isn’t about volume, it’s about precision. I help unify sales, consulting, product, and partners so our customers see us as one team. That alignment is what drives transformation at scale.
Sales EnablementStrategic PartnershipsOrchestrationTrust Building

Project Manager, K12 EDU

Sep 2023Nov 2024 · 1 yr 2 mos

  • Secured the next 2 year renewal for Creative Cloud in Utah for all K12 Students and Teachers in partnership with UEN and USBE
  • Lead strategic initiatives including the Career & Creativity Field Trip experience for the Adobe Lehi Campus, reaching over 30, K12 schools and multiple Higher Ed campuses by the end of the 2024 school year
  • Implementing data-driven decision-making process to optimize performance and outcomes, increasing Utah MAU for Creative Cloud by 45% from Jan. 2023 to Jan. 2024
  • Championing customer success initiatives to ensure high retention rates and customer satisfaction, including securing the next 2 year, contract renewal for Creative Cloud in the state of Utah
  • Build and foster relationships with key stakeholders in the education sector, including district administration, educators, and government agencies
  • Develop and execute plans to meet and exceed business targets and strategic districts, working closely with sales, product and marketing teams
LeadershipProject ManagementStrategyOperations & Scaling Programs

Valued sales

Founder | Sales Enablement Strategist | Workforce Development Trainer

Jan 2025Present · 1 yr 4 mos · Utah, United States

  • I founded ValuEd Sales to help women, especially former educators and underrepresented professionals translate their skills into high-trust, high-paying sales careers.
  • Now, through our new ValuEd Worklab™, I also partner with companies and schools to train early-career employees in composure, communication, and confidence turning first jobs into launchpads.
  • We’re changing how sales and workforce readiness are taught: less theory, more action, and zero gatekeeping.
Sales EnablementCareer Development CoachingWorkforce DevelopmentEmotional IntelligenceLearning & Development

Instructure

2 roles

Customer Marketing & Advocacy K12 & Higher Ed

Jan 2023Sep 2023 · 8 mos

  • Led customer wide communication and product updates to cross-functional teams for 60K + Instructure customers across the customer lifecycle working closely with the marketing operations team
  • Developed operational process for asset - engagement tracking within customer communication outreach for all customer facing teams
  • Managed quarterly budgeting and forecasting for 2 marketing segments on the Lifecycle Marketing team
  • Developed and led customer marketing campaigns engaging stakeholders and enhancing product adoption and usage
  • Utilized customer facing roles to deeply understand customer behavior, preferences and needs, translating into actionable strategy
  • Built and drove the Instructure Advocates program of 80 Advocates and 200 Ambassadors, aligning all 5 Instructure product users
  • Operationalized the use of the Advocate program to grow community engagement, creating a foundation for customer programs
Business MarketingCommunity DevelopmentLeadershipMarketing AnalyticsMarketing Budget Management

Enterprise Customer Success Manager

May 2021Jan 2023 · 1 yr 8 mos

  • Achieved 100% retention of $3.5 million ARR business
  • Managed relationships and accounts for K12 districts focusing on adoption, implementation and renewals within Canvas LMS
  • Led special customer retention initiative for Retain the State programing
  • Led the K12 campaign team that built customer wide communication; developed "Substitute Resource Course" in Canvas LMS
  • Created content for customer experience monthly outreach/product release for over 400 accounts
  • Hired and onboarded new team members and distributed team accounts
  • Subject Matter Expert (SME) for K12 with the Catalog/Commons product
Relationship BuildingBusiness MarketingSocial MediaLeadership DevelopmentAnalytical SkillsProject Management+3

Ess

Orientation Leader/Trainer

Oct 2020May 2021 · 7 mos

  • Developed training materials for hybrid learning sessions
  • Implemented adult learning theories for successfully orientating new substitutes into the general education classroom
Relationship BuildingLeadership DevelopmentAnalytical SkillsLeadershipProject ManagementTraining and Development

Lexia learning

Customer Success Manager

Jun 2019Oct 2020 · 1 yr 4 mos

  • Led cross functional teams to reduce churn and develop consistent processes for increased engagement and adoption
  • Trained and collaborated with district admin to meet state technology grant criteria
  • Coordinated, delivered and tracked implementation and professional learning for over 90 schools in the Utah territory; created monthly content outreach
Relationship BuildingBusiness MarketingAnalytical SkillsLeadershipProject ManagementCustomer Success Management

Entrata

Product Training Manager

Jan 2018Jun 2019 · 1 yr 5 mos · Lehi, Utah

  • Project manager for customized training and programs for various levels of clients, from executives to hourly employees
  • Created a Virtual OnSite program to reach a broader range of clients across the US, leading a team of 3
  • Led customized virtual and classroom training for software through developed adult learning theories for engagement and retention
Relationship BuildingBusiness MarketingSocial MediaAnalytical SkillsLeadershipProject Management+1

Alpine school district

Educator | Team Manager

Aug 2011Aug 2018 · 7 yrs

  • Managed team of 5+ in collaboration and goal setting for 6 years on school and district levels
  • Developed a differentiated curriculum plan and evaluation timeliness with ongoing data analysis plans
  • Implemented a new data warehouse solution including onboarding over 30 faculty members with new virtual tools.
  • Coached and mentored new teachers and student-teachers on teaching best practices including analyzing and mentoring performance and setting goals for improvement and reflection
Relationship BuildingLeadership DevelopmentAnalytical SkillsLeadershipProject Management

Renaissance academy charter school of the arts

Educator

Aug 2008Aug 2010 · 2 yrs

  • • Implemented experiential learning, based on the charter’s platform. Learned the fundamentals of how a charter board works to collaborate and choose curriculum for the school. Taught 5th grade core and introduced JA Biztown to the 5th Grade.
Relationship BuildingAnalytical SkillsLeadershipTeaching

Education

Southern Utah University

Bachelor of Science (BS) — Elementary Education and Teaching

Jan 2007Present

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