Betsy Tong

CEO

Irvine, California, United States21 yrs experience

Most Likely To SwitchAI Enabled

Key Highlights

Led $100M solutions business innovation at Intel.
Built Symantec's hardware supply chain from scratch.
Pioneered AI strategies for organizational leadership.

Stackforce AI infers this person is a SaaS and Tech operations expert with a focus on AI integration.

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Skills

Core Skills

Artificial Intelligence (ai)Operations ManagementCustomer InsightBusiness Model InnovationOperations StrategyPeople Management

Other Skills

Business ArchitectureProblem SolvingStrategyDigital MarketingPeople DevelopmentProduct ManagementBusiness StrategyManagementStart-upsBusiness Process ImprovementGo-to-market StrategyStrategic PlanningChange ManagementProcess ImprovementBusiness Process Design

About

I write about AI for leaders who don’t live in the weeds. Not tools, prompts, or tricks. Operations. Here’s the pattern: AI ships. Edge cases pile up. Cleanup explodes. The tech works fine. The model around it doesn’t. I’ve run and rebuilt $100M+ businesses in big tech long enough to spot it early. Most "AI problems" are just management debt, now amplified. When decisions don’t stick, accountability drifts upward. Leaders jump in. They decide again. They fix it themselves. That’s weak boundaries, no shared failure view, and mistaking ops for implementation. By burnout, reorgs, or "coordination issues," you’re already paying. I break why this happens, the tradeoffs, and how AI makes it visible—and expensive—so you rebuild ahead. Operations scale with people: hire well, train, trust, execute. AI flips that to a switch. Ignore the system, and the work doesn’t vanish. It lands harder on you. We know operations. Hire well, train, trust, execute. AI shortens that to a switch. Rebuild the system around it, or the work lands on you. If you're the glue in an 'empowered' org, this is for you.

Experience

21 yrs

Total Experience

4 yrs 2 mos

Average Tenure

7 yrs 11 mos

Current Experience

Empress editions

Advisory Board Member and Chief AI Product Officer

May 2025 – Present · 1 yr · Remote

AI Strategy | Authority Design | Product Positioning
Advisor to one of the most distinctive AI-powered publishing platforms on the market. Most people are afraid of AI flooding the market, and killing creativity. We believe AI changes how we experience books - from a one way experience to a deeper one where we can interact with chapters or ask questions of an author's clone. We have all had that moment of sadness when a great book ends. Why limit engagement to just a page or an audio file?
This isn't simply about writing with AI, this is about reimagining possibilities.

Artificial Intelligence (AI)

Id360

Chief Strategy Officer

Jun 2018 – Present · 7 yrs 11 mos · Orange County, California, United States · Hybrid

AI changes how we design and lead organizations. In the old days, we used to train people. Now people leaders need to learn to build organizations for AI + humans. That changes how we structure teams, set up governance and operating rhythms. We install leadership operating systems for companies in transition and who understand that AI and people perform best when their heartset, mindset, and skillset align to deliver business result.

Artificial Intelligence (AI)Business ArchitectureProblem SolvingStrategyOperations Management

Intel corporation

General Manager, Solutions

Jan 2015 – Jun 2018 · 3 yrs 5 mos · Hillsboro, OR · On-site

Business Model Innovation | Enterprise GTM | Market Repositioning
Charged with reimagining a stale datacenter business from the inside out. Did it in 18 months.
Built a $100M solutions business inside a tech-ingredients division by changing how the market saw the offer
Invented a hybrid financing model that unlocked new buying behavior
Launched an internal campaign to get more women into technical leadership roles — and made it stick
Drove internal and external repositioning by rewriting the customer story — focused on urgency, not features

Customer InsightPeople ManagementBusiness Model Innovation

Symantec

VP, Manufacturing and Supply Chain

Dec 2009 – Dec 2014 · 5 yrs

Ops Architecture | Global Scale | GTM Alignment
Built Symantec’s hardware supply chain from scratch, driving $500M in new revenue.
Created the infrastructure, talent, and ops design to launch and scale a hardware business inside a software giant
Led 1,500+ people across 4 continents, including factories, logistics, and customer reliability
Negotiated $100M+ in global partnerships with NetApp, NCR and others
Architected a trust-based ops model — built around responsiveness, not just units moved

operations strategyCustomer InsightPeople Management

Lenovo

GM, Sales and Warranty Service Business EMEA

May 2005 – Jun 2007 · 2 yrs 1 mo

Turnaround | Strategic Pricing | Sales Architecture
Ran a $120M P&L across 70 countries. Fixed stagnation. Drove 40% of company profit on 5% of revenue.
Rewrote the services GTM playbook: pricing, attach rate targets, incentive alignment
Delivered 5x attach rate lift (1:100 → 1:20)
Structured overlay sales to increase focus + deal velocity

People Management

Ibm

Global Lead for On Demand

Oct 2002 – May 2005 · 2 yrs 7 mos

Category Creation | Thought Leadership | Business Model Design
Designed the playbook for on-demand services before IaaS was a buzzword.
Defined the GTM and delivery architecture for usage-based infrastructure
Led Electronics Division through category repositioning and variable-use revenue modeling
Published award-winning white papers and earned industry recognition for early cloud modeling