sanjay singh

Business Development Executive

Bhilwara, Rajasthan, India8 yrs 4 mos experience

Key Highlights

Achieved over 95% collection efficiency consistently.
Expert in secured loan recovery and NPA management.
Strong negotiation skills leading to improved repayment rates.

Stackforce AI infers this person is a Collections Specialist in the Fintech industry with strong expertise in loan recovery and customer management.

Contact

Skills

Core Skills

Customer Relationship Management (crm)Field OperationsTeam ManagementStrategy DevelopmentNegotiationClient ManagementField RecoverySite CoordinationFinance

Other Skills

RetailSkip TracingCustomer EngagementEmi follow upTarget achievementCommunicationCollection StrategyNPA handlingRelationship DevelopmentCustomer ServiceAccounts Payable & ReceivableExceeding TargetsMechanical EngineeringRecords ManagementRenegotiations

About

a passionate and target-driven Collection Officer with over 3 years of experience in retail loan recovery, skip tracing, field collections, and customer negotiation. I specialize in secured loan recovery, NPA management, and hard collections in both BFSI and NBFC I'm known for my persistence, strong communication, and ethical recovery practices. I build trust even in difficult situations, ensuring customer cooperation while meeting targets.

Experience

Tiffany finance

collection executive

Mar 2026 – Present · 1 mo · Bhilwara · On-site

Airtel payments bank

Collection executive

Sep 2025 – Present · 7 mos · Mandalgarh, Rajasthan, India · Hybrid

RetailField OperationsCustomer Relationship Management (CRM)

Sk finance ltd

2 roles

Collections Executive

Oct 2024 – Jul 2025 · 9 mos

Recovered overdue payments through regular follow-ups and client visits. Implemented negotiation strategies that improved repayment rates. Maintained accurate documentation and MIS reports.

Field Executive

Oct 2024 – May 2025 · 7 mos

Followed up on overdue payments and resolved disputes professionally.
Tracked bucket-wise collections and ensured 90%+ recovery in bucket 1–3.
Coordinated field visits and handled tough negotiations.
Maintained compliance with RBI and NBFC collection guidelines.

Customer Relationship Management (CRM)Skip TracingSite CoordinationCustomer EngagementField recoveryEmi follow up+5

Airtel payment bank

Executive

Sep 2023 – Present · 2 yrs 7 mos

Managed and led a team in collections and recovery operations. Developed and executed strategies to achieve team collection targets. Conducted training and mentoring for new team members.

Rv associate

2 roles

Finance Executive

Jan 2022 – Aug 2024 · 2 yrs 7 mos

Customer Relationship Management (CRM)Skip TracingFinanceCustomer EngagementRelationship DevelopmentField recovery+6

Finance Executive

Jan 2022 – Aug 2024 · 2 yrs 7 mos

Managed loan file processing and documentation for disbursement. Assisted customers with financial queries and repayment structuring. Supported collections with tracking overdue accounts.