Akhilesh Mishra

Business Development Executive

Gurugram, Haryana, India13 yrs 3 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Managed ₹40+ Cr GMV portfolios at Swiggy.
Achieved 70% market share in key regions at MakeMyTrip.
Played a pivotal role in UberEats’ India launch.

Stackforce AI infers this person is a B2B and B2C professional in FoodTech and TravelTech industries.

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Skills

Core Skills

Key Account ManagementP&l ManagementStrategyFood DeliveryFleet ManagementOperations Management

Other Skills

Team LeadershipField OperationsPartner Relationship ManagementBusinessHospitality IndustryManagement ConsultingCross-SellingProblem SolvingCommunicationCustomer Relationship Management (CRM)TeamworkNegotiationForecastingKey AccountsSales Processes

About

Strategic business professional with 12+ years of experience across FoodTech, TravelTech, LogisticsTech, and Hospitality, driving growth, profitability, and market expansion in highly competitive environments. Currently working as a Key Account Manager at Swiggy, managing ₹40+ Cr GMV portfolios, strengthening brand partnerships, and improving unit economics through data-driven decision-making. Proven expertise in key account management, P&L ownership, multi-city expansion, revenue optimization, and team leadership. Successfully scaled Tier-2 and Tier-3 markets, increased market share, launched new revenue levers, and built long-term strategic partnerships with enterprise and Pareto clients. Known for turning underperforming markets into unit-economics-positive businesses while maintaining strong customer satisfaction and retention. Previously led large hotel portfolios at MakeMyTrip Group, managing 500+ hotels across 30+ cities, achieving up to 70% market share in key regions. Played a pivotal role in UberEats’ India launch, onboarding and training hundreds of partners at scale.

Experience

13 yrs 3 mos

Total Experience

1 yr 10 mos

Average Tenure

2 yrs 10 mos

Current Experience

Swiggy

Key Account Manager

Jul 2023 – Present · 2 yrs 10 mos · On-site

Manage 100+ strategic accounts with ₹40 Cr+ annual GMV, focusing on growth, retention, and partner success.
Drive Joint Business Plans (JBPs) and performance reviews to improve revenue quality, AOV, and unit economics.
Own city-level P&L, delivering cost optimization and sustainable operations.
Launched and scaled operations in Tier-3 cities, onboarding 300+ restaurants and establishing strong local presence.
Awarded SwiggStar twice for consistent high performance.

Team LeadershipOperations ManagementField OperationsKey Account ManagementPartner Relationship ManagementP&L Management

Makemytrip

2 roles

Area Development Manager

Promoted

Apr 2020 – Apr 2023 · 3 yrs

Managed a ₹40 Cr hotel portfolio across 30+ cities, overseeing 500+ hotels.
Drove regional growth through strategic onboarding, partner management, and supply expansion.
Led business scaling in leisure, pilgrimage, and emerging markets.
Supported MSME and corporate travel expansion through targeted partner acquisition.
Executed regional marketing and visibility initiatives to improve partner performance.

StrategyTeam LeadershipBusinessHospitality IndustryManagement ConsultingCross-Selling+25

Senior Executive - Business Development

Oct 2017 – Apr 2020 · 2 yrs 6 mos

1. Creating and maintaining a good relationship with the existing hotel partners.
2. Guiding hoteliers in expanding their business.
3. Assuring maximum supply on Go-MMT portals for a minimum of a quarter up to an year.
4. Expanding number of hotels in my territories.
5. Make strategies to get maximum market share comparison to other competitors.
6. Work on business growth in terms of revenue for hotels and company as well.
7. Expanding company business in my territories in term of number of room nights.
8. Negotiating with hotel partners on different occasions to give maximum supply especially in peak seasons.

StrategyBusinessHospitality IndustryManagement ConsultingCross-SellingProblem Solving+21

Ubereats : cockburn corridor launch

2 roles

Restaurant Partnership Executive

May 2017 – Oct 2017 · 5 mos · Gurugram, Haryana, India

1. Achieve monthly target of training to all on boarded restaurants.
2. Collecting required data to on-board the restaurants as per the company standards
3. Giving proper training to restaurant owners about UberEATS functions.
4. Help the company to grow through retention and engagement.
5. Verifying documents and licences of restaurants and do physical inspection of restaurants as per company standards.
6. Ensuring rate parity of restaurants across all food aggregators.
7. Scheduling photoshoot of restaurants and assuring the delivery of the same in the given deadline.
8. Ensuring SOP of hygiene of the restaurants while physical verification and training.
9. Handling restaurant complaints and resolve them.

StrategyTeam LeadershipBusinessHospitality IndustryCross-SellingProblem Solving+23

Operations Consultant

Aug 2016 – May 2017 · 9 mos · Gurugram, Haryana, India

1. Handling product and services issue as per company standards.
2. Verifying all required documents to on-board the Cabs/fleet and partners.
3. Giving proper training to the on boarded fleet owners and driver partners.
4. Handling various ticket complaints of customers and follow escalation matrix to resolve the same.
5. Help the company to grow through retention and engagement.
6. Physical inspection of new and old vehicles while on boarding.

StrategyTeam LeadershipHospitality IndustryCross-SellingFleet ManagementService Quality+10