Apr 2025 – Present · 1 yr 1 mo

• In this complementary role, I have the privilege to serve Western University students community, build and foster university relationships, promote IBM on campus and build a network of diverse talent.
• https://www.linkedin.com/posts/rajalakshmi-rv_ibmtechxchange-technologists-developers-activity-7399107388550660096-O61l

Jan 2025 – Present · 1 yr 4 mos · London, Ontario, Canada · Remote

• Published a self-paced, asynchronous, and instructor-led course on advancing Excel with LLMs, helping students master time-saving shortcuts, perform error-free analysis, and build confidence to handle data tasks while unlocking their full Excel potential.

Jul 2024 – Present · 1 yr 10 mos

• Trusted Advisor and Leader for Insurance and Financial Sector Clients to realize their Data , AI and Automation Agendas, continuously innovate and realize best possible ROI.

Jul 2021 – Jul 2024 · 3 yrs

• Accelerate Digital Transformation across top Canadian customers using Hybrid Cloud, Automation and AI technologies powered by IBM. Understand client’s business and technical requirements using design thinking methodologies and apply my technical knowledge and experience to come up with quick solution adopting lean techniques.
• Listen to customer pain points, as a team collaboratively work together to come up with problem statement, define a success criteria. Create state of art solution landscape, do a detailed round of scoping and develop an MVP - Minimum Viable Product and tie back the success criteria.
• In a nutshell - What I do everyday, that keeps me interesting are: adopt hybrid cloud, use IBM tools, conduct workshops, develop state of art solutions, help customers, lifelong learning, innovate and enable sales.

Jun 2021 – Jul 2021 · 1 mo

• Responsible for driving end to end automation efforts for one of the largest Life Sciences R&D customer.

Aug 2019 – Jun 2021 · 1 yr 10 mos

• Develop cutting edge hyper automations solving mission critical business problems and drive efficiency to business. Provide out of the box solutions leveraging RPA, OCR, traditional programming using C#, database, API's, Machine Learning and AI solutions.
• Expert in using Blue Prism, UiPath, Abbyy Flexicapture, AWS AutoML and NLP solutions to build highly resilient automations.
• Advocate of API based solutions
• Expert in designing Bot & Human collaborative solutions
• Experience in executing high complex automations across Banking and Pharmaceuticals industry
• Handled high performing team and implemented proper balance of people, processes, and technologies to delivery project with very good productivity and achieve high customer satisfaction.
• Certified AI ML professional with solid background on art of possibility using the algorithms behind machine learning and leverage them for the best.
• Developing expertise in Process Mining and Task Mining space.
• Enjoy sharing the knowledge within the community.

Jun 2017 – Aug 2019 · 2 yrs 2 mos

• Responsible for designing and developing Robotic process automation using Blue Prism, UiPath tools. Deployed highly scalable automations cutting across various divisions across Banking and Financials services.
• Developed highly scalable automations using OCR
• Driven high scale assisted automation deployments across contact centers
• End-to-End execution of automation starting from discovery, define, develop till deployment & hyper care.
• Established best practices and developed reusable code assets for automation COE.

Nov 2013 – Jun 2017 · 3 yrs 7 mos

• Developed a Margin management platform for Cognizant.
• Highly scalable web application to view the past, present and future prediction of financials including revenue, margin and various cost heads.
• Built capability to perform what-if analysis on the fly and save the version.
• Created Entry Level intake dashboard for Cognizant. Designed the system to be interactive UI, work on mobile, tablets and web interface.
• Defined the Margin metrics view for the organization dashboard measuring the operational KPI's of various business stakeholders.
• Completed Project Management Professional certification - executed the projects efficiently within the planned timeline, effort and budget.
• Built a robust, resilient, secure and scalable web application using C#, .Net and SQL Server technologies.
• Dashboards using QlikView, Pentaho and Greenplum.

May 2010 – Oct 2013 · 3 yrs 5 mos

• Created an analytical dashboard that aid the strategic and operational decision making in several key areas like Headcount, Utilization , Time to Billability , Travel Ready , Demand & Fulfillment.
• Tools used - Greenplum, Pentaho

Feb 2008 – Apr 2010 · 2 yrs 2 mos

• Worked on Exstream Dialogue tool for an Insurance provider. Developed brand new Insurance ID card generation modules including Barcodes.
• Alongside responsible of enhancement of a web application used by client.

Nov 2005 – Jan 2008 · 2 yrs 2 mos

• Responsible for REIOS system development. Taken ownership in analyzing, designing and developing the new equity processing module for this Real Estate management system for an Insurance customer.
• Programming Languages & Tools used: VB.NET, ASP. Net, JavaScript, SQL Server 2000, COM+ Enterprise Services