SHERIN SHAJI — Software Engineer

Results driven IT professional with 3.5 years of experience in L3 Production Support, Application Maintenance, service delivery, client relationship management and OS migration projects. 3 years focused on incident management, automation, and cross-functional collaboration in logistics and retail domains. - Resolved complex incidents and critical user issues within SLA, using log analysis and collaboration with multiple teams. - Automated manual tasks using Unix Shell Scripting, reducing team effort and improving efficiency. - Led migration of HP-UX Servers to new data centers collaborating with other teams with no impacts. - Conducted knowledge transfer sessions for new team members and documented best practices for future reference. - Experienced with tools like ServiceNow, PDSM, Teemtalk, BlueZone, PuTTY, WinSCP, FileZilla, Dbeaver, MobaXterm. - Worked on Assessment of servers and scripts for migration from one OS to other OS. - Worked on Shell Analysis, Batch Analysis, Shell Testing, Batch Compilation, Report Generation Testing, Server Set up in Test servers for testing, UAT Documentation. - Strong communication and relationship-building skills, working across multiple time zones and teams to deliver successful project outcomes. - Familiar with Ansible Automation Tool. - As a part of upskilling, currently learning for RHCSA.

Stackforce AI infers this person is a Backend-focused IT professional with strong incident management and automation skills in the logistics and retail sectors.

Location: Kottarakara, Kerala, India

Experience: 3 yrs 6 mos