May 2020 – Nov 2024 · 4 yrs 6 mos · United Kingdom & Ireland

• Presales Consultant
• Technical assistance and guidance during the presales process by identifying customers || Technical and business requirements, prior to designing a solution || Consulting with technical teams about capabilities and support || Webinars and product demonstrations

Sep 2019 – May 2020 · 8 mos · Northamptonshire - Wellingborough

• Batch Operations Analyst
• Support of batch scheduled via Mainframe (TWS/OPC) and running primarily on UNIX workstations || additional batch running on AS400's, Windows Servers, Linux Servers & Mainframe Z || IPL's of Mainframe, AS400 and Unix workstations (Unix IPL's split responsibility 50% UK perform and 50% performed in Russia before Russian hand over back to the UK to confirm IPL'd OK) || DB2 packages released || Monitoring of Kit in Data Center || Monitoring of Electricity Floor plan level || Running store & warehouse End of Days

Jun 2015 – Aug 2016 · 1 yr 2 mos · Home / London South Bank & Warwick

• Batch Operations Analyst for IBM on RBS W&G migration project - Setting Up New Bank
• Support 17x7 batch testing services for building a new bank || Assisting with on-boarding of new starters || Raising access requests for new starters || Helping train / refresh team members on use of CA7 || Simple step by step training guides produced || Communicate to Key Internal and External Stakeholders via 4 hourly batch schedule reporting || Setting up phone conference meetings including Triage and Progress Updates with Key Internal & External staff; such as Account Managers at Client RBS or with developers || Liaising with project managers, offshore teams and senior business managers at IBM || Problem and Incident Management | Build and testing of CA7 schedules via BTI || UAT Testing and Analysis (analyse, resolve and escalate job failures) || Assigning failures to 2nd level support and where necessary remediate JCL jobs / procedures || Working with infrastructure teams to provide modifications, updates and fixes. RACF/CICS/DB2 etc || Liaising with application teams to investigate and resolve batch schedule issues using IBM Utilities and other tools: CA-View, ISPF, IDCAMS,IEBCOPY || Knowledge of all utilities: Repro, Iebgener, Idcams etc etc || Administration of Connect direct and additional fault determination and monitoring for both onshore and offshore teams || Defect management using HP Quality Centre || Problem and incident management || Rebranding of code data || Onboarding of new staff

Feb 2015 – Apr 2015 · 2 mos · Milton Keynes, England, United Kingdom

• Assisting with the Windows 7 Migration || Main area of focus Hardware Availability || Windows PC Upgrades || Floor walker to assist with Upgrade issues

Oct 2012 – Feb 2013 · 4 mos · Surrey, England

• Installing Mainframe Database drivers || Support of various mainframe languages || Support XML and other languages || 4th Level Data Analysis || Overseas Training for 1 month in America | Licensing of Tableau Server on client server || Attended William 'Skip' Miller Training: Proactive Selling: Control the Process - Win The Sale
• Role was relocated to Dublin for Tax purposes by employer

Jan 1999 – Jan 2008 · 9 yrs · Hertfordshire Various sites - Cheshunt, Welwyn Garden City & Letchworth

• Starting as a Junior Technician, I progressed through to role of acting Team Leader on shift before moving into first Service Introduction for 24 Hour Operations and then later into Service Introduction for Head Office and Service Delivery.
• Key achievments:-
• Returning to Operations tem to assist a Colleague when the Data Centre was accidentally EPO'd
• Working on the Largest ever IT Project at Tesco as Service Introduction for the Mainframe Decoupling Project
• Problem prevention and increasing the availability of directors sales faxes from 50% to 92% availability
• Responsible for a number of Operations training guides and crib sheets
• Cross trained across all areas of Operations Team, ad also available as Tape Librarian when needed