Sneha Prabhu

Product Manager

Karnataka, India3 yrs 9 mos experience

Key Highlights

Implemented CRM system reducing ticket resolution time by 30%
Built a community of 700+ for Product Managers
Streamlined cross-functional operations improving customer journey

Stackforce AI infers this person is a Product Manager with expertise in SaaS and Customer Support.

Contact

itspsneha@gmail.com LinkedIn

Skills

Core Skills

Customer SupportProject ManagementProduct ManagementIt Project ImplementationUser Experience (ux)

Other Skills

CRM ImplementationCustomer Support OptimizationCustomer Journey MappingCross-functional OperationsWireframingSoftware Product ManagementIntegration EngineeringSoftware ImplementationProduct DiscoveryDefining RequirementsDocumentationBusiness WorkflowsUser StoriesProduct RequirementsCustomer Insight

About

Just love doing random things. And while doing that i just have many learnings.

Experience

3 yrs 9 mos

Total Experience

1 yr 3 mos

Average Tenure

1 yr 1 mo

Current Experience

Sarvam

Product Manager, Model APIs

Apr 2025 – Present · 1 yr 1 mo · Bengaluru, Karnataka, India · On-site

Frido

Founders Office

Dec 2024 – Mar 2025 · 3 mos · Remote

> Implemented a new CRM system for the customer support team, reducing ticket resolution time by 30% and improving SLA adherence.
> Monitored & optimized key metrics increased first-response efficiency by 40%, reduced backlog by and improved CSAT scores.
> Mapped & improved the end-to-end customer journey from purchase to delivery, returns, and refunds, cutting return processing time.
> Streamlined cross-functional operations, ensuring seamless coordination between support, logistics, and fulfillment teams, leading to a drop in escalations.

CRM ImplementationCustomer Support OptimizationCustomer Journey MappingCross-functional OperationsCustomer SupportProject Management

Hopstack

3 roles

Product Manager

Promoted

Apr 2024 – Sep 2024 · 5 mos · Bengaluru, Karnataka, India · On-site

WireframingSoftware Product ManagementProduct Management

Implementation Engineer

Nov 2023 – Mar 2024 · 4 mos · Bengaluru, Karnataka, India · On-site

IT Project ImplementationIntegration EngineeringSoftware Implementation

Associate Product Manager

Aug 2022 – Oct 2023 · 1 yr 2 mos · Bengaluru, Karnataka, India · On-site

Product DiscoveryUser Experience (UX)Customer SupportDefining RequirementsDocumentationBusiness Workflows+7

Sawo labs

Product Growth Intern

Nov 2021 – May 2022 · 6 mos · Remote

● Built Community of 700 + For Product Managers and Founders
● Product Evangelism - Partnerships, Podcasts, Sponsered Streams
● Connecting with the Product team to understand the features, new implementations,planned product hunt launch for new integrations

Product Road MappingDefining RequirementsCustomer InsightProduct LaunchProblem SolvingMarket Analysis+3

Bharatx

Growth Intern

Sep 2021 – Sep 2021 · 0 mo · Bengaluru, Karnataka, India

● Made campaign and successfully executed it to reach the D2C Brands for the new product.
● Worked with the founding team mainly with Sales Team.

Customer-Focused ServiceBusiness WorkflowsCustomer InsightPerformance AnalysisOral CommunicationCustomer Support

Yay! - celebrating education

Product Intern

Sep 2020 – Jul 2021 · 10 mos

● Researched and developed user stories to help improve the platform.
● Going through learners' activity reports and comparing the day's results with the learners' progress.
● Prepared analytics dashboard for daily users joining the classes and added other metrics capturing all the minor details from a user perspective.

Customer-Focused ServiceUser Experience (UX)Customer InsightProduct LaunchProblem SolvingPerformance Analysis+1

Developer student clubs

DSC Lead at GNDEC

Aug 2020 – May 2021 · 9 mos

● Been a team player involving collaboration across team functions.
● Although I founded it in 2020 on campus, the club hasn't missed any year and has grown from 0 to 700 club members.

Problem SolvingOral Communication