Lei Zeng, PMP

Product Manager

The Randstad, Netherlands16 yrs 1 mo experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in managing complex IT projects.
Proven track record in E-Mobility solutions.
Strong leadership in cross-cultural teams.

Stackforce AI infers this person is a Fintech and E-Mobility expert with strong IT project management skills.

Contact

Skills

Core Skills

Program ManagementInformation TechnologyChange ManagementProject ManagementHr TransformationEbankingApplication DevelopmentTeam LeadershipJava DevelopmentIt Consulting

Other Skills

ITILData & AnalyticsData ScienceAIE-MobilityData ControlsDigitalisationTreasury ManagementWorkflow ManagementBudget ManagementNetwork InfrastructureKPI DesignIncident ManagementTraining Material PreparationBusiness Transformation

About

Lei has an education background in both finance and computer science, and track records of successful project/programme/portfolio delivery, product development, ITIL implementation and supplier management across Finance, HR, E‑Mobility and Mobility Global Marketing domains. Lei likes to work with and develop talents, manage changes, deliver cross‑functional/cross‑cultural complex programmes and contribute to the journey through innovation, customer‑centric transformation, and data‑driven decision‑making. She is passionate about building high‑performing teams, scaling digital capabilities, and shaping end‑to‑end experiences that create measurable business value.

Experience

16 yrs 1 mo

Total Experience

5 yrs 4 mos

Average Tenure

10 yrs 3 mos

Current Experience

Shell

4 roles

Delivery Manager Global Marketing IT

Promoted

Mar 2025 – Present · 1 yr 2 mos

As the Delivery Manager at Shell Mobility Global Marketing IT, I am fully responsible for the end-to-end delivery of IT projects across three key global portfolios: Retailing & Operations, Products & Pricing, and Data & Analytics. Together with an exceptional team, we leverage cutting-edge technologies (including Generative AI) to enhance the overall customer experience and drive business value for Shell Mobility.

Information TechnologyProgram ManagementITILChange ManagementData & Analytics

Programme Manager

Mar 2022 – Feb 2025 · 2 yrs 11 mos

As a Programme Manager for Mobility B2C programme at Shell, I played a pivotal role in supporting our B2C customers’ energy transition journey by delivering technical solutions that extended the B2C loyalty offerings to E-Mobility customers.
Previously as programme manager in Shell E-Mobility, I lead a highly talented delivery team(70FTE), leverage the latest technology (data science, AI, optimisation etc.), collaborate closely with portfolio companies (Shell Recharge Solutions North America & Europe) and create innovative & integrated EV charging services and data insights solutions.

Program ManagementChange ManagementData ScienceAIE-Mobility

Senior Project Manager

Aug 2018 – Feb 2022 · 3 yrs 6 mos

Supported CPO (charge post operator) implementation programme for Shell retail EU core markets, and as part of the Global HR Transformation/Digitalisation programme, lead multiple teams and delivered :
Shell HR Portal Strategy
Mobile & authentication solution
Data controls during and post system transformation
Shell learning system data migration to a market standard solution

Project ManagementHR TransformationData ControlsDigitalisation

Project Manager

Nov 2015 – Jul 2018 · 2 yrs 8 mos

Managed multiple projects within Shell Global Functions IT / Treasury and eBanking portfolio (20+ core team members, 150+ internal/external stakeholders), e.g. primary bank migration for Shell Trading, Shell/BG eBanking integration, Banking solution for business related to a GEC country.
As of July 2017 leading the mobile initiatives within the Global HR Transformation/ Digitalisation program.

Project ManagementeBankingTreasury Management

Rabobank

4 roles

Project Manager

Jul 2014 – Oct 2015 · 1 yr 3 mos

Lead a project team (12FTE) that develops and maintains five applications at the rabobank.com portal, as well as the workflow management system of Rabobank.com portal service desk.

Project ManagementApplication DevelopmentWorkflow Management

Team lead Development/Business Manager Financial Logistics IT

Promoted

Mar 2012 – Jun 2014 · 2 yrs 3 mos

Lead an international team of Java developers for cash management system development projects. Responsible for all HR related tasks, incl. coaching, budgeting, recruitment and performance management. Implemented LEAN and Agile in this team.
Responsible for the department (55FTE’s) budget planning and monitoring, Service Level Management with all the internal suppliers, and contract management with the external suppliers.

Team LeadershipJava DevelopmentBudget Management

Project Manager

Nov 2010 – Feb 2012 · 1 yr 3 mos

As project manager managed three projects:
Redesign test lab for Rabobank network infrastructure.
Network firewall release 2011.
Rabobank Cash Management system improvement project.

Project ManagementNetwork Infrastructure

IT Consultant

Mar 2010 – Oct 2010 · 7 mos

As consultant designed and implemented KPI’s and department control framework for the business analysis department.

IT ConsultingKPI Design

Banque populaire du rwanda

IT Consultant

May 2011 – Jun 2011 · 1 mo · Rwanda

This was a 10 months project with 6 weeks on site (May, June 2011). Results: Designed and implemented the Incident/problem/change management processes in BPR IT department. Delivered Information security framework roadmap and department restructure plan.

IT ConsultingIncident Management

Ing

Intern

Jan 2009 – Jul 2009 · 6 mos

Participated in the ING CMMI implementation project (part of the ING Operations and IT Banking transformation program). Prepared the training material and researched on the topic: How to apply change management theory in CMMI program and increase the success rate.

Change ManagementTraining Material Preparation