Dec 2023 – May 2024 · 5 mos · Searsport, Maine, United States · On-site

• As Human Resource Manager at Hamilton Marine, I was responsible for leading HR operations across multiple locations, supporting leaders and employees through performance management, employee relations, hiring, and compliance. I partnered closely with managers to navigate difficult conversations, resolve workplace challenges, and lead with clarity and confidence. I was deeply committed to creating a supportive, fair, and accountable workplace culture where people felt valued, expectations were clear, and leaders were equipped to care well for their teams.

Feb 2021 – Aug 2023 · 2 yrs 6 mos · Fishersville, Virginia, United States

• As Medical Office Manager III at Augusta Health, I provided people leadership for multidisciplinary teams across primary care and behavioral health, with responsibility for onboarding, performance management, coaching, training, and employee engagement. I partnered closely with HR on employee relations matters, performance improvement planning, and conflict resolution, serving as a first point of contact for managers and staff navigating workplace challenges. Alongside people leadership, I focused on strengthening workflows, clarifying roles, and improving process consistency to support regulatory compliance, service quality, and team effectiveness in a highly complex healthcare environment.

Jan 2018 – Oct 2020 · 2 yrs 9 mos · Charlottesville, Virginia Area

• As Supervisor of Authorization Management at the University of Virginia Medical Center, I led and developed a team of pre-authorization coordinators in a highly regulated healthcare environment, with responsibility for performance management, coaching, training, and team development. I partnered closely with leadership and cross-functional stakeholders to address performance challenges, strengthen capability, and support quality and compliance initiatives. My focus was on building a strong, accountable team culture while equipping employees with the skills and confidence needed to succeed in a complex, fast-paced setting.

Aug 2017 – Dec 2017 · 4 mos · Maine, United States

• In my role as an HR Consultant, I had the opportunity to walk alongside leaders as they navigated some of the most human and challenging aspects of leadership — performance conversations, conflict, change, and team dynamics. I supported managers with coaching, guidance, and practical HR insight, helping them lead with clarity, confidence, and compassion while maintaining fairness and consistency.

Jul 2013 – Aug 2017 · 4 yrs 1 mo · Belfast, Maine, United States

• During my first tenure at athenahealth, I led teams across Credentialing, Customer Service Go-Live Support, Help Desk, and Authorization Management, with responsibility for performance management, onboarding, training, and team development. I served as a hiring manager for large-scale recruiting initiatives and designed comprehensive onboarding and training programs to support both onshore and offshore teams. My work focused on building capability, supporting managers through change, and creating clear expectations and development pathways in a fast-paced, high-growth environment.

Apr 2005 – Jul 2013 · 8 yrs 3 mos · Morrill, Maine · On-site

• As Program Director at Ironwood, I had the responsibility and privilege of leading a team in a high-impact, people-centered environment. My work was deeply relational — coaching staff, guiding performance conversations, supporting growth, and creating a culture of trust, safety, and accountability. This role shaped my leadership style and affirmed my desire to work closely with people in a developmental and supportive capacity.