Feb 2025 – Mar 2026 · 1 yr 1 mo · Abu Dhabi Emirate, United Arab Emirates · Hybrid

• Prompt-First Agent Builder Orchestrator : Replaced brittle flow based builder with a prompt-first AI Agent studio, omnichannel, multi-modal, and orchestration for multimodal agents.
• Ships a faster authoring experience via AI Agents and improved maintainability for business users.
• Leading the repositioning initiative for AI Agent Builder and GTM Strategies to improve top of the funnel.
• Leading Integrations and partnerships with various ITSM/EX/CPaaS providers and other third party SaaS, enabling AI Agents with MCP Servers [Model Context Protocol], RBAC controls and error prone architecture.

Mar 2024 – Nov 2024 · 8 mos

• Launched Orchestrator LLM : Mechanism + custom LLM to improve intent identification, context retention and overall conversation experience leading to replacing NLP based to LLM Based AI Agents.
• Increased iteration velocity for conversation UX (suggested: 2–3x faster experiments); reduced dependency on engineering for small behavior changes.
• Usage-based pricing, automated billing, and revenue telemetry tied to product usage. Built self-serve upgrade flows and dashboards to link product activity to monetization.
• Implemented automated billing and telemetry that improved visibility into monetization and reduced manual billing ops (suggested: cut billing ops by 7% — replace 7 with your number).

Jan 2022 – Mar 2024 · 2 yrs 2 mos

• Orchestrated the development and launch of over 100+ integration products - CRM, Payments, Notifications, Live Agents, optimizing bot deployment efficiency by 90% and contributing to a 25% increase in customer satisfaction scores.
• Spearheaded the development of custom Large Language Models(LLMs) leveraging GPT-3.5/4 technology to revolutionize email automation, enhancing productivity by 70% for support agents.
• Real-time Agent Assist overlay with multilayer suggestions, whisper mode, editable replies, and partner SDKs for CRM integration [Salesforce, Zendesk, Genesys]. Pilots reported 25–40% lower average handle time and a 10–20 point lift in agent satisfaction.

Apr 2021 – Dec 2022 · 1 yr 8 mos

• Accelerate the Product Led Growth, helping with data-driven decision-making for the product to reach the next level of scale, impact, and profitability.
• Initiated and managed Yellow.ai’s freemium and free trial programs, achieving a 5% conversion of inbound traffic to paying customers, and setting the stage for ongoing product-led growth.

Apr 2020 – Apr 2021 · 1 yr

• Drove a 50% adoption increase for ’Canary,’ an e-commerce chatbot, leading a 30-member team towards developing a complete marketplace of e-commerce bots using a template for Yellow.ai in just 12 months.

Aug 2018 – Mar 2020 · 1 yr 7 mos · Bengaluru, Karnataka, India

• Delivered comprehensive business analysis for 15+ high value clients, influencing strategic decisions and product roadmaps.
• Built Functional Wireframes and work with developers to build prototypes.
• Client facing role, research, analysis and evaluating the business model and needs of various companies.
• Data analysis and solution building based on insights from data.
• Won best performer of the year, 2019.
• Participated and won 2nd place in Accenture Innovation Contest.

May 2018 – Jul 2018 · 2 mos · Greater Lucknow Area

May 2017 – Jul 2017 · 2 mos · Portland, Oregon Metropolitan Area

• Drug Design and examination of protein flexibility using mixed resolution Monte-Carlo simulation in Prof Daniel Zuckerman’s group .
• Used Machine Learning / AI via hierarchical clustering to develop new ranking schemes for the best pose determination of the ligand-protein docking.

Sep 2016 – May 2018 · 1 yr 8 mos

Aug 2016 – May 2017 · 9 mos

Aug 2015 – May 2018 · 2 yrs 9 mos

Apr 2015 – Mar 2016 · 11 mos

• We work to connect with Start-ups across the globe, to fetch internships and jobs. We also work to incubate ideas and help them turn into life changing extravaganza.

Aug 2016 – May 2018 · 1 yr 9 mos · Greater Patna Area

May 2016 – Jun 2016 · 1 mo · Bengaluru, Karnataka, India

• As a summer research trainee worked on Dissipative particle dynamics simulations and its application in the formation of micelles and calculations of critical micelle concentration.
• Learned various softwares like LAMMPS, VMD and packmol.

Jul 2015 – May 2018 · 2 yrs 10 mos · Greater Patna Area

• I used to manage the IIT Patna Radio Network and was a part time Jockey at the same.

Apr 2015 – May 2016 · 1 yr 1 mo · Madhya Pradesh, India

• Zenith is an initiative by the alumus of Shivpuri [My home town] for the welfare of our town. We plan events for the counselling of our juniors for the various emerging fields, helping them shape their careers and also do look up for the progress of the town by keeping a check of the goverment policies and their extent of fulfilment.The objective is to initiate interactions between different students studying in various varsities for a mutually beneficial symbiotic process of learning and sharing.
• My role is to coordinate with all the concerned people of our town and to organise events.
• We are also planning on a website that wil be hosted very soon.