Aug 2022 – Jan 2026 · 3 yrs 5 mos

• Developed, wrote, and edited high-impact copy for targeted communications across the Americas, ensuring messaging was accessible, built trust, and aligned with editorial standards and strategic communications objectives
• Translated technical, AI, change management, and launch initiatives into clear content across channels, including digital copy, executive talking points, scripts, reactive communications, and presenter notes
• Architected a comprehensive crisis communications framework and served as a primary strategic partner for Apple Global Security, delivering rapid-response messaging during critical incidents and coordinating across Legal, Executive, Public Relations, and field teams
• Exceeded engagement benchmarks for new store and new country internal campaigns by orchestrating and executing end-to-end communications plans in close partnership with cross-functional stakeholders
• Defined and authored tone of voice and style guides for executive communication, acting as a steward of brand voice and helping elevate copy standards, grammar, tone, and style across high-impact deliverables
• Partnered with senior cross-functional leaders on sensitive internal communications, crafting strategic messaging to sustain positive employee sentiment

Apr 2017 – Jul 2022 · 5 yrs 3 mos

• Worked autonomously to identify and capture growth opportunities within highly competitive segments
• Directed a remote team of business development specialists during a 6-month pilot, overseeing the end-to-end performance management cycle, including delivery of strategic performance reviews and achieving a 40% promotion rate within the team by proactively targeting growth opportunities
• Identified overlooked operational risks and drove effective resolutions that significantly enhanced market performance.
• Employed journalistic tenacity to navigate complex business challenges, innovating creative solutions and where previous strategies had stalled
• Fostered a culture of excellence and high-stakes accountability by developing, training, and mentoring team members

Jan 2011 – Jan 2017 · 6 yrs · Greater Boston

• Intentional career break. Freelance work included:
• Digital copywriter for top 100 law firm | Producer & director for audio marketing materials for Houghton Mifflin Harcourt & Da Capo Press | Grant writer | Audio production services (BBC World Service) | Essayist | Newsletter writer

Jan 2004 – Jan 2011 · 7 yrs · Greater Boston

• Tripled nationwide carriage for the BBC World Service/Public Radio International co-production at GBH by architecting a comprehensive editorial strategy and leading a successful brand transformation
• Synchronized communications between BBC senior management in London, international reporters, business partners in Minnesota, and GBH production teams in Boston by serving as the sole project manager and primary global liaison
• Optimized content structure for maximum impact and resonance within the U.S. market through the strategic curation and framing of long-form BBC audio documentaries
• Consistently met rigorous deadlines for the weekly hour-long program through the effective management of diverse editorial, production, and engineering teams within a high-pressure, ambiguous environment
• Drove audience engagement and fueled the show’s measurable growth by engineering an online and social media presence from the ground up
• Directed the end-to-end creative process for a new visual identity, including hiring and managing designers, to develop a modernized website and logo that aligned with the program's rebranding
• Ensured technical and narrative excellence by authoring broadcast and online copy while editing and producing final audio assets
• Mastered persona-driven writing by tailoring scripts to the unique delivery styles of various anchors while maintaining a cohesive and authoritative brand voice across all episodes

Jan 2003 – Jan 2003 · 0 mo · Greater Boston

• Drove editorial strategy and content development for a 60-minute daily radio program (BBC/PRI/GBH), managing the assignment and editing of fast-paced news while deploying global correspondents to high-risk conflict zones
• Optimized the unique vocal strengths of each host by maintaining a consistent brand voice through long- and short-form copywriting while overseeing recording and mixing sessions

Jan 2000 – Jan 2003 · 3 yrs · Greater Boston

• Produced breaking news and feature segments for the daily local broadcast of NPR’s Morning Edition, managing the full lifecycle from guest booking and pre-interviews to final audio editing
• Ensured a consistent tone of voice across all broadcast content by blending complex issues with nonpartisan editorial judgment to draft anchor scripts and guest commentaries
• EARLY CAREER
• Producer, Here & Now, WBUR (Boston, MA) | Supervising Producer / Producer/ Newscaster / Reporter, Christian Science Monitor Radio (Boston, MA) | Writer & Proofreader, East West Journal/Natural Health Magazine (Brookline, MA) | Assistant Technology Editor/Reporter, Digital Review (Boston, MA)