Faizan Shaikh

Operations Associate

Pune, Maharashtra, India4 yrs 3 mos experience

Most Likely To Switch

Key Highlights

4+ years of expertise in Order-to-Cash processes
Proven ability to manage complex global orders
Strong proficiency in SAP ERP and Salesforce

Stackforce AI infers this person is a proficient Order-to-Cash specialist in the B2B SaaS industry.

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Skills

Core Skills

Order To CashSales Order Processing

Other Skills

Order FulfillmentE2EAfter-SalesOperations ManagementSAP Supply ChainEmail ManagementClient RapportCustomer SatisfactionProblem SolvingOrganization SkillsCommunicationInvoicingImport ExportSupply Chain ManagementLogistics Management

About

Order-to-Cash (O2C) Process Specialist with 4+ years of experience in end-to-end Order Management (Quoting to Invoicing). Strong subject-matter expertise across Order Processing, Credit Management, Billing, Accounts Receivable, Invoicing, Dispute Resolution, and SLA compliance. Proven ability to manage high-volume, complex global orders while ensuring accuracy, customer satisfaction, and operational excellence. Hands-on experience with SAP ERP, SAP Ariba, Oracle GFP, Salesforce, and JIRA.

Experience

Infosys bpm

Process Specialist

Jan 2024 – Present · 2 yrs 3 mos · Pune District, Maharashtra, India · On-site

Manage end-to-end Order-to-Cash operations, supporting quoting, order
creation, invoicing, and post-billing activities
Process customer Purchase Orders, renewals, and amendments in line with
contractual terms and internal policies
Create Sales Orders and Contracts in SAP, ensuring accuracy in pricing, quantity,
and customer data
Act as SPOC for Invoice & Discrepancy Management, including invoice validation
and payment hold removal
Coordinate invoice receipting and ensure smooth downstream payment processing
Generate MA letters as per customer requests
Provide timely customer confirmations and ensure on time delivery against SLAs
Prepare MIS reports and manage WIP tracking for leadership
Develop and update SOPs for new processes and activities
Collaborate with Sales, Operations, and Finance teams to drive continuous
improvement
Ensured high customer satisfaction through proactive communication and issue
resolution