Jun 2017 – Present · 8 yrs 11 mos · Greater San Diego Area

Nov 2016 – Dec 2017 · 1 yr 1 mo

• Part of a team responsible for the support and design of an Enterprise Cisco Telephony and Network Infrastructure
• Technologies
• Collaboration
• Cisco Unified Communications Manager (CUCM)
• Cisco Unity Connection (CUC)
• Cisco Unified Contact Center Express (UCCX)
• Cisco MediaSense
• Cisco Webex Messenger
• Cisco Voice Gateways (2900, 2800)
• Cisco CUBE (3925)
• Network
• Cisco Switches (2960, 3850, Nexus 5K, 7K)
• Cisco Routers (6500, ASR1000, 4400, 4300, 2900)
• Cisco ASA (5525X, 5555X)
• EIGRP, BGP, OSPF, VSS, HSRP...etc

Oct 2014 – Present · 11 yrs 7 mos · Dallas/Fort Worth Area

Oct 2012 – Nov 2016 · 4 yrs 1 mo · Dallas/Fort Worth Area

• I am member of an Infrastructure Team in which we all of us wear multiple hats. Primarily I am the Network and Voice Engineer but I assist on the systems side on regular basis.
• ✔ Key Accomplishments: ✔
• ★Collaboration
• Migrated VoIP Infrastructure from CUCM/CUC 7.x to CUCM 9.x, 10.x, 11.x.
• Deployed Cisco UCS Servers
• Deployed Cisco Unified Presence Server and the Cisco Jabber Client
• Deployed Cisco Expressway MRA (Jabber Remote Access)
• Deployed UCCX (Cisco Unified Contact Center Express)
• Setup UCCX cluster
• Designed and deployed multiple call scripts for over 50 agents
• Designed and facilitated the install of two SIP trunks for corporate and co-location sites
• ★Security
• Deployed Cisco ASA Firepower Services on two Cisco ASA 5525X's
• Deployed IPS, URL Filtering and Malware Protection
• Setup and deployed multiple Cisco ASA 5505's to branch offices with redundant links using IP SLA.
• Configured QoS on ASA 5505's at branch offices to maximize bandwidth and protect VoIP traffic
• ★Network
• Installed Cisco Catalyst 2960X Switch Stacks on multiple floors
• Designed and facilitated an install of redundant p2p links between our corporate site and co-location site.
• Deployed Cisco Meraki wireless solution
• ✔Skills✔
• ★Collaboration
• CUCM 7-11.x ♦ CUC ♦ UCCX ♦ UCCX Scripting ♦ Cisco Expressway ♦ SIP ♦ PRI ♦ Voice Gateways ♦ Zoom Call Recording ♦ CUBE ♦ Cisco Jabber ♦ Presence
• ★Networking/Security
• Routers (4431 ISR, 2900, 891, 3800) ♦ Switches (2960X, 3750X, Nexus 3K, 5K, 3560) ♦ Firewalls (ASA 5525X, 5540, 5505) ♦ Cisco Meraki APs ♦ OSPF ♦ EIGRP ♦ BGP ♦ Switching Technologies (802.1X, Port Security, Stackwise...etc) ♦ Cisco FirePower Servicies (IPS, URL Filtering, Malware)
• ★Servers
• VMware ♦ Microsoft Server 2003, 2008, 2012 ♦ Microsoft Exchange 2010 ♦ Microsoft Terminal Services ♦ Active Directory ♦ Group Policy ♦ Linux

Jan 2012 – Oct 2012 · 9 mos · Dallas/Fort Worth Area

• -Helpdesk Support for 500+ users

Jul 2011 – Jan 2012 · 6 mos · Dallas/Fort Worth Area

• Inside sales
• Manage accounts of current clients
• Maintain working knowledge of SAP
• Outbound calls to prospective clients
• Generate new and repeat sales by providing product and technical information in a timely manner
• Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items

Nov 2010 – May 2011 · 6 mos

• Received inbound calls assisting customers of Self-Storage Facilities
• o Call volume between 90-140 calls per day
• Made outbound calls to prospective customers
• Assisted and supervised the training of new agents

Jul 2010 – Sep 2010 · 2 mos

• Organized outreach events and oversaw all evangelistic missions
• Participated in street evangelism as well as humanitarian efforts
• Created and maintained Facebook page, Twitter account and website
• Produced and edited videos and posted on website
• Supported computer systems for ministry

Aug 2009 – Mar 2010 · 7 mos

• Preparation of various coffee related beverages;
• Constant multi-tasking and crowd management;
• Promotional selling of retail items;
• Cash register;
• Listing and performing multiple tasks during shifts;
• Daily recording of service and store quality;

Jan 2009 – Apr 2009 · 3 mos

• Outbound calls to leads promoting mission trips
• Met weekly recruitment quotas
• Contact Heather Murphy, former Call Center Supervisor, for reference: 703-927-5649

Jan 2008 – Dec 2008 · 11 mos

• Maintained front counter and performed cashier duties
• Sold entertainment and electronic products.
• Met and exceeded weekly and monthly sales goals.