Aug 2023 – Mar 2024 · 7 mos · Hybrid

• Led business analysis for enterprise technology initiatives, translating complex operational needs into product and system requirements.
• Conducted process analysis and data-driven assessments to identify inefficiencies and define improvement opportunities across supply chain and operations workflows.
• Partnered with cross-functional stakeholders to gather requirements, define solution strategies, and support the delivery of technology enhancements aligned with strategic objectives.
• Developed project plans, requirements documentation, and analytical insights to support executive decision-making and solution implementation.

Sep 2021 – Nov 2022 · 1 yr 2 mos · Americas

• Led Agile delivery of enterprise system enhancements across Salesforce, ERP, and WMS, translating business requirements into prioritized user stories and facilitating sprint ceremonies.
• Led a cross-border order-to-cash improvement initiative for 500+ employees across two countries, identifying inefficiencies and implementing process optimizations.
• Delivered executive presentations to C-suite leadership, partnering with them to develop continuous improvement strategies that improved operational efficiency across the North America region.
• Led requirements-gathering workshops with stakeholders and business teams, translating insights into user stories for the IT team.
• Facilitated sessions to define the future state and design solutions in collaboration with IT, C-suite, and leadership teams.
• Led the EDI integration initiative with suppliers, enabling 1,000+ monthly transactions via X12, EDIFACT, and XML standards and improving order processing accuracy and automation.
• Performed gap analysis and impact assessments, identifying inefficiencies and defining change strategies to support large-scale process transformation initiatives.
• Conducted market analysis and vendor benchmarking to identify best-fit solutions, leading vendor evaluation and selection to ensure financial and technical alignment before implementation.

Nov 2020 – Aug 2021 · 9 mos · Vaughan, Ontario, Canada

• Owned product backlog, aligning feature development with business needs.
• Conducted sprint planning, backlog refinement, and release management in Agile delivery.
• Designed test scenarios and managed UAT execution to validate delivery against business expectations.
• Designed comprehensive test scenarios, spearheaded testing teams, and meticulously evaluated test results, providing valuable feedback to the development teams
• Quality Auditing experience in WMS and HandHeld or Mobile Data Collection device
• Effectively interpreted and analyzed the functional and operational requirements and converted them into solutions and designs
• Served as the primary point of contact between the customers and the development team in the event of errors or omissions in the systems
• Provided comprehensive ERP training and technical support to both SMEs and Managers to ensure smooth and efficient system transition
• Analyzed, planned, and mapped data migration activities during the transition from the current state to the future state
• Designed test scenarios and led the testing team for UAT when applications or changes were deployed

Mar 2019 – Aug 2019 · 5 mos · Toronto, Canada Area

• Monitored project progress, handled hurdles and delays with precision that hinder project deadlines and ensured project success
• Coordinated project management activities, resources, equipment and information
• Provided management with analysis reports on risks and opportunities, project material estimates and manpower needs
• Reported recorded revenue and costs and provided profit and loss reports on a monthly basis

Mar 2016 – May 2018 · 2 yrs 2 mos · Iran

• Owned and executed the strategic roadmap for a multi-division ERP rollout, aligning cross-functional business needs with scalable technical solutions.
• Led workshops to distill complex requirements into prioritized features, ensured seamless data migration, and drove continuous process improvements that enhanced organizational efficiency
• Developed and communicated the product vision to executive stakeholders, ensuring alignment with strategic business objectives
• Established KPIs to measure ERP adoption and business impact

Mar 2016 – Jul 2016 · 4 mos · Tehran, Iran

• Configured ERP integrations, built workflows, and customized client implementations.
• Delivered product demos and incorporated client feedback into product enhancements.
• Developed comprehensive documentation for developers and users, bridging the gap between tech and business.

May 2014 – Mar 2016 · 1 yr 10 mos · Tehran Province, Iran

• Analyzed business requirements and translated them into functional specifications for development teams
• Developed process maps to identify inefficiencies and recommend improvements for operational workflows
• Documented requirements, user stories, acceptance criteria, sprint goals, and test results to maintain alignment and traceability across the team.
• Prepared & presented software demos for clients and reported feedback from clients & their requirements to software developers to be customized for client consumption
• Facilitated cross-functional workshops across ERP, CRM, WMS, and reporting platforms, aligning stakeholders and prioritizing features that drove specific system improvements