Rithvika Pavanan

Operations Associate

Bengaluru, Karnataka, India8 yrs experience

AI ML PractitionerAI Enabled

Key Highlights

Over 8 years of IT Infrastructure experience.
Expert in streamlining IT operations and service delivery.
Strong focus on automation and Generative AI.

Stackforce AI infers this person is a seasoned IT Infrastructure professional with a focus on operational efficiency and automation.

Contact

Skills

Core Skills

It OperationsService DeliveryIt Operations ManagementTechnical SupportIt Service ManagementTeam Leadership

Other Skills

IT InfrastructureHelpdesk OperationsEnterprise SystemsNetwork OperationsEnd-user SupportProblem SolvingProduct ManagementMicrosoft 365IT Hardware SupportTeamworkIT ManagementOperating SystemsTroubleshootingIncident ManagementJamf

About

I’m an IT Infrastructure & Operations professional with more than 8 years of experience driving service delivery, operational efficiency, and process improvement across global organizations including MathCo, Target, Cognizant, and Infosys. Currently at MathCo, I lead IT Infrastructure and Helpdesk Operations, overseeing enterprise systems, network operations, and end-user support to ensure reliable and secure technology environments. My focus is on streamlining IT operations, improving service delivery, and building scalable processes that enhance team performance and user experience. I’m particularly interested in automation and Generative AI, exploring ways to simplify workflows, reduce operational overhead, and make IT operations smarter and more efficient.

Experience

8 yrs

Total Experience

1 yr 6 mos

Average Tenure

1 mo

Current Experience

Mathco

Specialist - IT infrastructure & Operations

Mar 2026 – Present · 1 mo · Bengaluru, Karnataka, India · Hybrid

IT InfrastructureHelpdesk OperationsEnterprise SystemsNetwork OperationsEnd-user SupportIT Operations+1

Target

Engineer

Aug 2022 – Mar 2026 · 3 yrs 7 mos · India · On-site

Problem SolvingTeam LeadershipProduct ManagementMicrosoft 365IT Hardware SupportIT Service Management+8

Cognizant

Senior System Engineer

Jan 2021 – Aug 2022 · 1 yr 7 mos · Bengaluru, Karnataka, India · Remote

As a Senior systems engineer I acted as a SME and project matter expert for the management of IT service desk for Etex IT services. Assistant Team lead and taken up the role of TL in their absence, attended the meetings and team building activities on behalf of the TL.
Proficient in Active directory, SAP applications, Windows Server, Ticketing and Operational Management.

Problem SolvingTeam LeadershipMicrosoft 365IT Hardware SupportIT Service ManagementTeamwork+8

Infosys

Process Specialist

Oct 2017 – Oct 2018 · 1 yr · India · On-site

Worked as a Technical support Engineer and provided technical assistance to Cisco WebEx and Spark services (Webex Teams) including troubleshooting of spark board

Problem SolvingIT Hardware SupportIT Service ManagementTeamworkIT Operations ManagementIT Management+5

Convergys india pvt india limited.

TECHNICAL SUPPORT ASSOCIATE 1

Jan 2017 – Oct 2017 · 9 mos · Bengaluru, Karnataka, India · On-site

Worked as a Microsoft support associate. Troubleshoot issues related to all consumer Windows Operating systems.

Problem SolvingMicrosoft 365IT Service ManagementTeamworkIT Operations ManagementIT Management+4

Triplede technologies

System Analyst

Nov 2015 – Nov 2016 · 1 yr · Thrissur, Kerala, India · Remote

Writing business requirements, designing of the functional specifications. Testing the products and analyzing the drawbacks and making necessary changes in the design.

Problem Solving