Feb 2018 – Jul 2022 · 4 yrs 5 mos · India

• As Program Lead Insurance transformation program for Tax Transparency Program
• Experience in managing end to end Data Remediation process including – Data Discovery, Remediation planning, execution of approved outcome.
• Conducted multiple workshops for remediation of over retained data with senior stakeholder including Legal, CDO, 2LOD, Business Owners, ITSO, Application Architect, Compliance, Risk for finalization of approved outcome.
• Experience in assessment of inherent risk in the application.
• Experienced in Data Governance tools like Collibra, One trust. Responsible for management reporting of Tactical Data Disposition Dashboard in Qlik Sense.
• Determined areas for improvement and implemented processes to alleviate problems for different projects under different Global Transformation for HSBC.
• Lead Business Analyst for Digital Communication project for HSBC UK for upgrading current paper-based communication to digital platform.
• Evaluated consistency and importance of different business intelligence data against needs to determine optimal courses of action.
• Design and develop new Data Privacy solutions for delivery unit. work with senior management (Delivery, Business SME etc.) to design solutions that are relevant to market conditions.

Jul 2013 – Nov 2017 · 4 yrs 4 mos · Bengaluru Area, India

• Onsite SME responsible for end-to-end migration of claim application process from Prudential USA to Capgemini. Effectively planned, monitored and managed entire project lifecycle.
• Experienced as of BA in, consulting in Corso Claim (SwissRe Projects) application team. Lead data migration project and responsible for overall transformation of claim data in new system. Spearheaded team through various design, build, test and delivery stages.
• As project manager (Manulife Japan) lead team of BAs to drive development and design of mobile application for client. This app will facilitate agents in generating online quotation for customers

Oct 2011 – Jul 2013 · 1 yr 9 mos · Bangalore

• Creating Test Plans/scenarios, performing complex functional testing, performing local regression testing, Interface testing, product enhancements / change requests related to Radience. End-to-End testing of insurance Business process flows, UI testing, transactions & scenarios across and regulatory frameworks.
• Managed Insurance requirements to determine solutions for system processing according to customer's business requirements (use cases, storyboarding, and scenarios).

Jan 2011 – Oct 2011 · 9 mos · Banglore

• Coordinated across bank to facilitate information technology governance, manage risk and assure compliance.
• Delivered functional Specifications documents outlined as Business Requirements/Rules in elaborated user stories.
• Closely work with system architects to come up with feasible solution if any of requirements pose architectural constraints.
• Compiled, processed and analyzed test data and results to improve product quality.

May 2008 – Dec 2010 · 2 yrs 7 mos · Noida

• Evaluated business requirements, leveraging information to forecast costs relating to hardware, software and consulting.
• Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
• Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.

Feb 2007 – May 2008 · 1 yr 3 mos · New Delhi Area, India

• Responsibilities pertain to Branch Management, Business, Administration, Operation, Assoc Team Management and devising appropriate strategy for various directives.
• Spearheading a gamut of tasks including Branch Management, Operations Management, Front Office & Back Office Transactions –EOD, Underwriting, Report saving, Cash tally, Receipting etc with a team of 10 Executives in Branch Operations and managing the complete Internal Operations of the branch. Review all critical reports, monitor cash levels and subsequent reporting.
• Daily reconciliation and monitoring of suspense accounts.
• Processing of Customer Instructions within specified TAT & continuous improvement in work processes.
• Set guidelines by continuously adapting to new Information and Working procedures and Improvise to do work within TAT.
• Inventory Management of the Branch, Training and Grooming of New Joiners, Escalated Complaints.
• Presentations on behalf of the Branch in front of Sales on Process and underwriting guidelines.
• Reviewing audit reports.

Feb 2005 – Oct 2006 · 1 yr 8 mos · New Delhi Area, India

• Worked as an Agency Manager in Tied Agency Channel.
• 100% Activation of the Team of advisor and motivating them for sales.
• Organizing sales presentation of the quarter and analyzing strength and weakness of the team.
• Keeping the morale of the team on high.
• Motivating and running contest in the team to compete the goal sheet and ultimately complete the organizational objectives.
• Imparting training to new Ums and advisor.
• Role: Financial Service Consultant
• To maintain relation with bank employee to get their mindshare for insurance.
• To generate retail business through walking customer.
• Co-coordinating salary account group, Account opening group to generate business.
• To roll out contest in the branch employee to do insurance business.
• To coordinating Branch Manager and investment and services manager and driving business.