Jun 2025 – Mar 2026 · 9 mos · Gurugram · On-site

• Responsible for managing client relationships, improving customer experience, and supporting operational excellence across multiple India Accelerator centers through structured processes, feedback management, and system-driven initiatives.
• Key Responsibilities:
• Act as a point of contact for client communication and relationship management across centers
• Conduct client meetings and feedback sessions to understand concerns, service gaps, and improvement areas
• Manage and track CRM data, reports, and dashboards to support decision-making
• Coordinate with Community Managers, Operations, and internal teams to resolve client issues and improve service delivery
• Support process documentation and SOP creation for running operations smoothly
• Assist with audit readiness and compliance, including documentation and follow-ups
• Work on WhatsApp chatbot integration and digital touchpoints to enhance client communication
• Prepare reports, and operational trackers as required
• Key Achievements / Contributions:
• Developed structured SOPs for daily, weekly, and monthly operations across centers
• Proactively initiated process improvement and automation ideas to enhance CRM efficiency
• Supported client experience improvements through feedback analysis and follow-up actions

Jun 2024 – May 2025 · 11 mos · Dubai, United Arab Emirates · On-site

• Account Manager – Operations at DRL Management, Dubai | Managed multi-client operations, drove revenue growth, and ensured service excellence across accounts
• Key Responsibilities:
• Acted as the primary point of contact for multiple clients, managing day-to-day operational requirements
• Oversaw account operations, service delivery, and process coordination across teams
• Supported clients in revenue growth initiatives through operational optimization and performance tracking
• Monitored KPIs, SLAs, and deliverables to ensure contractual and quality compliance
• Coordinated with internal teams and vendors to ensure timely execution and issue resolution
• Prepared reports, performance updates, and insights for clients and management
• Handled escalations professionally while maintaining strong client relationships
• Key Achievements:
• Successfully managed multiple client accounts simultaneously in a fast-paced environment
• Contributed to revenue growth and operational efficiency for key clients
• Recognized for client trust, accountability, and problem-solving skills

Nov 2022 – Jun 2024 · 1 yr 7 mos · Gurugram, Haryana, India · On-site

• Assistant Manager at iSKATE by Roseate Hotels | Led daily operations, team management, guest experience, and revenue initiatives at a premium ice-skating facility.
• Key Responsibilities:
• Managed daily operations of the ice rink, including guest flow, session scheduling, and safety protocols
• Supervised and trained front-line staff, instructors, and support teams
• Ensured high service standards and handled guest escalations professionally
• Coordinated with technical and maintenance teams to ensure rink safety and equipment readiness
• Assisted in revenue generation initiatives, promotions, and upselling of sessions, memberships, and events
• Monitored cash handling, billing, and daily sales reconciliation
• Maintained SOP compliance, cleanliness, and operational audits
• Supported event execution, birthday parties, and corporate bookings
• Key Achievements:
• Contributed to improved guest satisfaction scores through service enhancements
• Introduced revenue-driven ideas and operational improvements
• Recognized for leadership, accountability, and crisis handling during high-footfall periods

Nov 2020 – Sep 2022 · 1 yr 10 mos · Gurugram, Haryana, India · On-site

• Fashion Consultant at Levi’s, Ambience Mall Gurugram | Delivered personalized styling and premium customer experience in a high-footfall retail environment while supporting sales targets and brand standards.
• Key Responsibilities:
• Assisted customers with styling, fit consultation, and product selection based on body type and preferences
• Delivered end-to-end customer service, from product discovery to billing and post-purchase support
• Maintained visual merchandising standards in line with Levi’s brand guidelines
• Achieved and supported daily and monthly sales targets through upselling and cross-selling
• Managed billing operations, inventory checks, and stock replenishment
• Handled customer queries, exchanges, and issue resolution professionally
• Ensured store hygiene, display accuracy, and brand presentation
• Key Achievements:
• Consistently contributed to sales growth in a high-traffic mall location
• Built strong customer relationships leading to repeat visits and positive feedback
• Recognized for product knowledge, styling confidence, and customer engagement

May 2016 – Mar 2020 · 3 yrs 10 mos · Mumbai, Maharashtra, India · On-site

• Designed and executed OOH creatives for leading brands including OPPO, Vivo, Videocon d2h, 99 Pancakes, and EuroKids. Delivered signage designs for 80+ retail stores across Mumbai in one night, showcasing high-speed execution and deadline-driven performance.