May 2025 – Present · 1 yr

• Truffles AI helps financial institutions (banks, lenders, credit unions and NBFCs) automate document-heavy workflows in credit, underwriting, compliance, and on-boarding.

Mar 2025 – Aug 2025 · 5 mos

• Part of the inaugural cohort of the Perplexity AI Business Fellowship 2025

Sep 2024 – Present · 1 yr 8 mos

Jan 2023 – Present · 3 yrs 4 mos

• ● Providing advanced technical support and troubleshooting for cloud‑based applications and services, effectively utilizing services from AWS, Azure and GCP.
• ● Technical support assistance to clients remotely through ServiceNow Ticket System.
• ● Monitoring Critical Servers and events to identify problems through applications such as Autosys Workload Automation & DATADOG.
• ● Hands‑on experience in utilizing scripting and automation tools for infrastructure as code, including Terraform and CloudFormation, resulting in streamlining processes and enhancing efficiency.
• ● Participated in deploying and managing containerized applications with Docker, Jenkins, and Kubernetes, showcasing proficiency and contributing to the optimization of application deployment.
• ● Patching failure issues of Linux server.
• ● Monitoring, Manage & Troubleshoot the issues of multiple Client Servers.
• ● Monitoring services such as servers, databases, and tools using DATADOG.

Mar 2022 – Jan 2023 · 10 mos

• ● Working as a Service Management Support Officer (SMSO) for a Singapore-based Tele-Communication Client. Working on complex and escalated tickets, handling customer calls, and Jeopardy Management.
• ● Provide support to worldwide customers via chat, call, and email in solving their issues related to the Client’s services meeting their expectations along with the highest level of customer satisfaction.
• ● Working on incident management support, resolved client requests, and provided technical support to issues within SLA. Monitoring, Scheduling, and handling P1 tickets and end-user issues.
• ● Handling Escalations and High priority cases for fast resolution where multiple teams need to be involved.
• ● Working closely with Technical Account Managers for customer solutions for collecting
• customer feedbacks about the Services and feature request working.

Mar 2022 – Jun 2022 · 3 mos

• ● Undergoing Infosys Foundation Program training and trained in skills like Python, DBMS, Windows 10 Administration, Windows Server Administration, PowerShell Scripting, Fundamentals of Network, Monitoring and Snow.

Dec 2021 – Feb 2022 · 2 mos · Hyderabad, Telangana, India · Remote

• ● Worked as an Information Security Analyst (Intern). The job role included providing Cloud Security, and Cyber-Security platform solutions for businesses, data centers, and Cloud environments.
• ● Worked particularly on the tool @TrendMicro XDR, which is an Advanced Artificial Intelligence Learning technology, Antivirus+ Security that shields you against spam, viruses, malware, spyware, and ransomware.

Jan 2020 – Mar 2020 · 2 mos · Rayagada, Odisha, India · On-site

May 2018 – May 2019 · 1 yr · Gurugram, Haryana, India · On-site

• ● Worked as an Assembly Operator, contributing to the production of various components such as MCUs, fuel gauges, Armatures, Alternators, Starters, Motor Generators, and Brushless motor controller units(MCU).
• ● I was also responsible for adjusting the assembly line when switching between different product models, ensuring a smooth transition and keeping production on track.

Oct 2016 – Oct 2017 · 1 yr · Gurugram, Haryana, India · On-site

• ● I worked as a Lambda Machine SME, which processes smaller quantities of various types of high-voltage wires.