Dec 2020 – Sep 2021 · 9 mos

• Head of North America's sales engineering team. Key responsibilities include:
• Hiring and enablement of SEs
• Strategize and enhance Go-to-market
• Identify and track key success metrics related to customer acquisition and expansion
• Own end-to-end technical sales cycles for strategic customers from initial value discovery to ongoing post sales success.

Dec 2019 – Dec 2020 · 1 yr

• Moogsoft is a pioneer and leading provider of AIOps solutions that help IT teams work faster and smarter. With patented AI analyzing billions of events daily across the world’s most complex IT environments, the Moogsoft AIOps platform helps the world’s top enterprises avoid outages, automate service assurance, and accelerate digital transformation initiatives.

Oct 2016 – Dec 2019 · 3 yrs 2 mos

• Enabling Telecom providers transform their networks using analytics and outcome-based solutions. Solution owner for LTE Packet Core for Cisco's largest client over-seeing a diverse and global team.

Mar 2012 – Oct 2016 · 4 yrs 7 mos

• Technical Lead for LTE Policy and PCRF solutions for Tier-1 Service Providers, overseeing a team of 6 engineers.
• Trusted technical advisor for clients enabling them to transition to virtualized, more agile solutions.
• Ensured continued high Customer Satisfaction (>4.5/5.0) and growth in our partner relationship with key Customers.
• Analyzed and improved operational processes to minimize customer disruptions.
• Managed complex tasks with multiple cross-functional teams utilizing enhanced collaboration, and independent, over-lapping targets.

Aug 2008 – Mar 2012 · 3 yrs 7 mos

• Team Lead for the deployment of multiple ASR9Ks and MWRs for Sprint/Samsung IP backhaul.
• Project lead for design and deployment of Cisco ITPs in 15 MetroPCS sites.
• Project lead for the design and deployment of Cisco SIGTran solution in multiple Sybase365 datacenters with perfect Customer Satisfaction score
• Subject Matter Expert for Cisco ITP solution providing design recommendations and trainings to Tier 1 & 2 Service Providers including AT&T, Cox, US Cellular, T-Mobile and Syniverse.