Jan 2024 – Present · 2 yrs 4 mos · United States · Remote

• Providing knowledge and deep expertise in specific industries, technologies, and domains to help inform client decisions.

Jan 2023 – Nov 2024 · 1 yr 10 mos · United States · Remote

• Emissary is a network of over 7,000 senior executives offering their insights to growing enterprise teams.

Jan 2023 – Jan 2024 · 1 yr · Pittsburgh, Pennsylvania, United States · Hybrid

• Orchestrated organizational communication, training, and change management to foster adoption of new practices and standards. Instituted and staffed Enterprise Agile Coaching function to foster continuous improvement and elevate practice maturity. Engineered and implemented Enterprise Agile metrics to systematically monitor team capacity, productivity, and performance. Offered coaching, mentoring, and leadership for Agile Coaching and Scrum Communities of Practice.
• Initiated creation of Agile Center of Excellence and formulated multi-year strategic roadmap to support Dick's Sporting Goods Technology Ways of Working program.
• Devised and executed Scrum Master staffing model, boosting Scrum Master coverage for product teams from 10% to 58% within 10 months.
• Established uniform practices, standards, and tooling, enabling the broader technology team to enhance product maturity, efficiently execute programs at scale, and adeptly manage various technology portfolios.

Jan 2018 – Jan 2023 · 5 yrs · On-site

• Led multiple strategic technology portfolios for a global transportation company. Provided leadership, ongoing development and oversight over 400+ team members to enhance operational capabilities across several various disciplines, such as portfolio management, data & analytics, shipment services, and reliability engineering. Managed a capital and expense budget in excess of $58M to support innovative products and technological advancements. Spearheaded development and execution of a forward-thinking strategy aimed at re-platforming and re-engineering application estate to incorporate both public and private cloud services to phase out on-premises data centers. Emphasized three-tier architecture approach to ensure reusability and integrity of core shipment systems, promoting technical agility and standardization across company. Established Lean Portfolio Management framework to prioritize and allocate resources effectively, while aligning with organization's highest-value initiatives.
• Negotiated and established FedEx's inaugural cloud-based data and analytics practice to integrate durable technical assets and frameworks that significantly enhanced business insights and annualized savings of $240M.
• Initiated and led transformation of FedEx's service reliability engineering (SRE) practice to optimize operational excellence through targeted resiliency patterns and service level objectives implementation, resulting in improved application instrumentation and a 50% reduction in business-critical outages.
• Fostered environment of technical agility and innovation by driving acceleration of several new products and capabilities, including photo proof of delivery, seven-day residential service, residential delivery optimization, and FedEx Ground Economy product through refined architecture patterns and software engineering approaches.

Jan 2014 – Jan 2018 · 4 yrs · On-site

• Provided executive leadership across a cross-functional technology organization, consisting of 225 team members in direct support of a FedEx owned subsidiary. Managed day-to-day IT operations for a multibillion-dollar business segment in the highly volatile e-commerce market. Institutionalized a "shift left" culture of operational excellence by emphasizing the importance of unit test coverage, paving the way for advanced software engineering capabilities, including test-driven development and continuous integration frameworks. Fueled a continuous improvement culture and technology enabled business through real-time technology implementations, resulting in dynamic sortation and shipment routing decisions.
• Led operating company merger of FedEx SmartPost into FedEx Ground, optimizing business performance and saving $17.4M in deferred capital and $2.8M in annualized operational costs.
• Oversaw the planning and execution of an annual capital and expense budget totaling $20M.
• Executed Application Lifecycle Management (ALM) strategy to ensure transformation to modern technology platforms and reduce technical debt.
• Formulated and executed a multi-year business agility transformation strategy to deliver a continuous flow of new business capabilities from strategic initiatives in the demand pipeline, leveraging the scaled agile framework (SAFe).
• Drove development and adoption of several key services to dynamically flex SmartPost shipments into the FedEx Ground network for delivery, directly contributing to delivery density and cost savings of $50M annually.
• Utilized advanced data and analytics capabilities by implementing Big Data platform to provide real-time visibility into the performance of FedEx SmartPost operational network, saving $5M annually in deferred customer service claims and lost business.

Jan 2009 – Jan 2014 · 5 yrs · On-site

• Championed technical leadership across multiple software development teams, encompassing 60+ team members with focus on advancing mission-critical FedEx systems in support of Hub Operations. Coordinated technological requirements of strategic operational initiatives and advised on the application of emerging technologies. Oversaw planning and management of a $2.5M budget, encompassing external services and procurement of hardware and software.
• Implemented a new shipping platform by deploying a series of mobile-based services that reduced labor costs by $1.2M annually, introducing several operational efficiencies.
• Spearheaded staffing plan that effectively doubled department's size within six months, ensuring robust support for critical systems and operational excellence.
• Directed successful retirement of obsolete sort systems and facilitated collaboration between various software engineering teams to develop and launch integrated sortation platform across operating companies.
• Developed and leveraged shared services with a supporting business rules engine to significantly improve real-time, package-centric, and event-based processing capabilities within the FedEx network.

Jan 2007 – Jan 2009 · 2 yrs · On-site

• Directed team of 32 information technology professionals to develop and support FedEx SmartPost core customer-facing interfaces and strategic cross-operating company initiatives. Provided technical leadership over market launch of Small Shipper initiative, allowing company to expand SmartPost customer base by leveraging FedEx Ground network to reach low-volume shippers.

Jan 2005 – Jan 2007 · 2 yrs · On-site

• Led team of ten information technology professionals that provided 24x7 systems support. Improved overall customer experience by coordinating launch of new shipment tracking and tracing engine.

Jan 2004 – Jan 2005 · 1 yr · On-site

• Served as the IT Team Lead for the FedEx SmartPost development group. Successfully transitioned hardware and software assets to FedEx proprietary control upon conclusion of the Parcel/Direct acquisition. Spearheaded FedEx Ground and FedEx Express integration efforts through the development of new software interfaces. Coordinated and executed 24x7 on-call rotation to support critical systems.