Oct 2023 – Present · 2 yrs 7 mos

• Liaison with internal and external stakeholders, in receiving, processing and promoting training opportunities for customers across South London, and receiving, processing and publishing participation, and progress data in this field.

Feb 2021 – Oct 2023 · 2 yrs 8 mos

• Working in support of the Borough Partnership Manager, in liaising with external training and opportunity providers, and the Local Authority, to promote services to customers, through networking with Work Coaches, and other stakeholders.

Aug 1992 – Feb 2021 · 28 yrs 6 mos

• Customer Service Manager, with a wide range of internal and external customers, responsible for the resolution of enquiries and concerns arising from the delivery of core services. Formerly in an advisory role, dealing with the delivery of core services and ensuring conformation with eligibility conditions for the receipt of benefits. Addition experience in building maintenance, logistics and emergency co-ordination delivery.

May 1991 – May 1992 · 1 yr · London Area, United Kingdom

• Administration Officer dealing with claims to DWP Benefits, including the determination of payments due, and conformation to conditions for receipt.