Roslin Robinson

Customer Success Manager

India8 yrs 2 mos experience

Highly Stable

Key Highlights

Over 3 years of customer support experience.
Strong writing and editing skills.
Proficient in various collaboration tools.

Stackforce AI infers this person is a Customer Support Specialist with strong communication skills in a B2C environment.

Contact

Skills

Core Skills

Knowledge ManagementCustomer Support

Other Skills

ConfluenceAsanaCustomer Service RepresentativesCustomer ExperienceCustomer EngagementWritten CommunicationStakeholder EngagementOrganization SkillsKnowledge SharingCommunicationGoogle DocsEditingMicrosoft Office

About

Goal-oriented well-versed in corporate communication. Exceptional writing, editing and interpersonal skills with customers as I have worked as Customer Support Representative for 3+ years with International MNCs. I am Deadline-driven, tenacious and successful atthriving in high-pressure environments.

Experience

8 yrs 2 mos

Total Experience

2 yrs 8 mos

Average Tenure

Current Experience

Hirah

Virtual Assistant

Jan 2023 – May 2025 · 2 yrs 4 mos · Remote

Airbnb

2 roles

Knowledge Management Editor

Promoted

May 2021 – Nov 2022 · 1 yr 6 mos

ConfluenceAsanaKnowledge Management

Customer Service Specialist

Jan 2018 – May 2021 · 3 yrs 4 mos

Customer Service RepresentativesCustomer ExperienceCustomer Support

Aegis bpo services (gurgaon) limited

Social Media support

Jan 2017 – Jan 2018 · 1 yr · On-site

Provided assistance to customer on Social Media pages like Twitter and Facebook for Airtel(Telecommunications company).Handled Outbound customer service calls. Solving the queries of customer for their product related services (Telephone lines and Broadband issues).Provided assistance to customer on Social Media pages like Twitter and Facebook for Airtel(Telecommunications company). Provided assistance to customer on Social Media pages likeTwitter and Facebook for Airtel(Telecommunications company). Provided assistance to customer on Social Media pages likeTwitter and Facebook for Airtel(Telecommunications company). Provided assistance to customer on Social Media pages like Twitter and Facebook for Airtel(Telecommunications company). Provided assistance to customer on Social Media pages like Twitter and Facebook for Airtel(Telecommunications company).