Santosh Bhagat

Co-Founder

New Delhi, Delhi, India5 yrs 1 mo experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Proven track record in logistics management and operational efficiency.
  • Strong communication skills with a focus on customer satisfaction.
  • Eager to tackle new challenges in AI product management.
Stackforce AI infers this person is a Logistics and Customer Support Specialist with a focus on operational efficiency.

Contact

Skills

Core Skills

Customer SupportClient Services

Other Skills

PunctuationMicrosoft OfficeMarketingKey MetricsTypingData ProcessingData EntryFunctional RequirementsKey Performance IndicatorsVisualizationPresentationsComputer ScienceBusiness RequirementsAttention to DetailAnalytics

About

I am an accomplished professional with a proven track record currently enrolled in AI product management fellowship at product space, I excel in logistics management, customer support, and data administration. My experience as the Logistics Head at Bhagat Ji Transport Services has honed my skills in Excel data management and operational efficiency. In my roles as a Customer Support Executive for Concentrix, I successfully closed customer complaints through both chat and email processes. I bring strong communication skills and a meticulous approach to maintaining records, ensuring data integrity, and optimizing workflows. I am now eager to tackle new challenges where I can apply my expertise to make a substantial impact, contribute to a collaborative team, and help achieve organizational excellence.

Experience

5 yrs 1 mo
Total Experience
2 yrs 6 mos
Average Tenure
4 yrs 5 mos
Current Experience

Career break

Professional development

Dec 2021Present · 4 yrs 5 mos · New Delhi, Delhi

Concentrix

Customer Service Specialist

Mar 2021Nov 2021 · 8 mos · Gurugram, Haryana, India · On-site

  • ●Developed and maintained strong relationships with clients by understanding their needs and objectives.
  • ●Served as the primary point of contact for clients, ensuring high levels of satisfaction.
  • ●Addressed and resolved client concerns and issues promptly.
  • ●Communicated effectively via email to provide support and information.
  • ●Monitored client feedback to improve service quality and client experience.
PunctuationMicrosoft OfficeCustomer SupportClient Services

Education

Delhi University

Bachelor of Commerce - BCom

Jan 2017Jan 2020

Indira Gandhi National Open University

Master's degree

Oct 2021Jul 2023

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