Sep 2024 – Present · 1 yr 8 mos

• As an Employee Relations (ER) professional, I work towards creating a supportive workplace environment by managing ER projects, disciplinary and grievance processes, and redundancy practices. My role involves advising People Leaders on navigating complex situations, including performance improvement plans, to foster constructive outcomes. By leveraging data analytics, I contribute to data-informed decision-making that aligns with organizational objectives and enhances the employee experience.

Mar 2023 – Sep 2024 · 1 yr 6 mos

• As the Associate Vice President of Payroll Operations, I lead a dynamic team of 18 members spanning Chennai and Bangalore, steering the delivery of approximately 240,000 pay-slips annually across APAC markets. My role involves meticulous management of payroll systems, focusing on risk mitigation, robust control mechanisms, and effective vendor governance. In addition to ensuring a smooth and positive employee pay experience, I oversee project delivery with a keen eye on risk management strategies, while maintaining rigorous compliance with regulatory requirements and governance mandates across diverse markets. This position requires strategic leadership to optimize operational efficiency, enhance employee satisfaction, and uphold the highest standards of risk-aware control and vendor governance practices.

Apr 2022 – Mar 2023 · 11 mos

• Building and sustaining operational excellence on global and local process delivery. Providing
• guidance & approach on a variety of ER topics including supporting investigations, upcoming
• reforms, change management, others.
• Efficaciously managing migrations and process transition and creating, implementing and
• improving quality frameworks. Managing the global operational activities for Employee Relations
• processes across 45 markets in line with KPIs and SLA targets.
• Overseeing ServiceNow & SuccessFactors system module ongoing system changes. Providing
• design inputs for changes related to new process rollouts, regulatory obligations.
• Working closely with Global and regional HR heads, Global Business Heads across the global
• markets to drive Strategic People Agenda in various HR functional expertise.
• Providing direction and leadership to the ER Operations team on delivery to ensure they are
• aligned to the wider ER agenda.
• Providing support and guidance within a ER department assisting managers with disciplinary,
• grievance, absence management.
• Heading a team of 9 across Chennai and Bangalore; ensuring all service delivery are done within
• defined time; monitoring team's performance; imparting training on technologies, etc.

Feb 2019 – Mar 2022 · 3 yrs 1 mo

• Led the entire HR Transformation, including solution designing, project management, change
• management, cross functional process mapping, etc.
• Successfully headed a 9 members team in Chennai & Bengaluru, managed the delivery of
• operational activities in Disciplinary Management, Grievance Management & Performance
• Improvement Plan processes.
• Established & ran the agreed KPI’s, SLA’s driving high quality HR Operations in an efficient and
• scalable manner.
• Leveraged innovative data analytics to identify and attack problems. Supported the ER data
• submissions for Group annual reporting, Global HR Management Team quarterly reviews.
• Accountable for HR Services delivery and continuous improvement initiatives, across end-to-end
• employee life cycle.
• Managed the ER systems agenda for Disciplinary Management, Grievance Management &
• Performance Improvement Plan processes in Service Now and Success Factors platforms.

Apr 2017 – Jan 2019 · 1 yr 9 mos

• Served as a single point of contact to multiple Project Executive handling an array of Project
• Accounts for Transition.
• Conducted Risk Control Self Assessment (RCSA) for HR processes, provided advisory support
• in designing control environment.
• Analyzed risks identified during transition and developed and executed Risk Mitigation Strategies
• post appropriate sign o's before Go Live.
• Developed a strategy & approach to drive system implementation & effective deployment of new
• processes across business formats.
• Supported internal / external audits and compliance reviews. Coached the Risk Operations
• colleagues in conducting assurance checks to evaluate adherence to key control standards.
• Provided periodic risk assessments reports on HR key risks facing the Bank and ensured timely
• submission of risk assessments to relevant governance forums.

Jun 2015 – Mar 2017 · 1 yr 9 mos

• Brought HR Operations best practices driving continuous improvement for a sustainable delivery
• model. Liaison with Stakeholders to ensure smooth delivery of services.
• Perform Control Sample Testing (CSTs), Key Control Indicator (KCI) assessment and Risk Information
• Reporting (RIR) in line with monthly risk calendar.
• Framed and implemented risk training initiative to meet business & operational needs.
• Tracked and maintained a repository of Operational Loss events, data breach incidents, technology
• failure events across all HRSSC processes.
• Performed Business Impact Assessment (BIA) and ensure Business Continuity Plan (BCP) was
• maintained in compliance with the in-sourcing contractual obligations.