Jun 2024 – Sep 2025 · 1 yr 3 mos

• Onboard relevant Banks and Banks customers, nurture them and convert them to key accounts
• Identify new opportunities and close sales deals with CXO level stakeholders.
• Develop and execute strategic plan to achieve sales targets and expand our customer base
• Build and maintain strong, long-lasting customer relationships
• Effectively communicate the value proposition through proposals and presentations, product
• demos
• Cross-functional collaboration: collaborate with marketing, customer success, and sales
• departments to identify areas for growth.
• Ensure the banks are onboarded on Razorpay checkout under NetBanking options

Oct 2023 – Jun 2024 · 8 mos

• Handling a portfolio of Lending, Gaming, Govt., Education, Utilities, NGO, and OTT verticals with a overall GMV of INR 4000+ Cr MoM.
• Responsible for growing gross revenue and net revenue of the mentioned portfolio through commercial negotiation, cross-sell & upsell of technical products in the payment gateway (domestic & cross-border), payout, and capital products at Razorpay.
• Developing and sustaining solid relationships with key clients including CXOs and decision-makers by acting as the main point of contact between key clients and internal teams to bring in the most income for the company.
• Conduct regular account reviews to assess performance, identify areas for improvement, and develop strategic plans to enhance customer satisfaction and retention.
• Resolve customer complaints and concerns promptly, ensuring a high level of customer satisfaction and loyalty.
• Train and mentor junior account managers, providing guidance and support to enhance their performance and professional development.

Apr 2022 – Nov 2023 · 1 yr 7 mos

Oct 2020 – Apr 2022 · 1 yr 6 mos

Mar 2020 – Sep 2020 · 6 mos

Feb 2019 – Feb 2020 · 1 yr · Bengaluru, Karnataka, India

• Sourcing new sales opportunities through inbound lead follow-up and high outbound
• cold calls and emails.
• Managing regional accounts of FnB & retail brands.

Mar 2018 – Feb 2019 · 11 mos · Bengaluru Area, India

• Analysing customer requirements and presenting appropriately to grab the enquires.
• Maintaining and developing relationships with existing customers in person via calls and mails.
• Cold calling and emailing to arrange meetings with potential
• customers.
• Gathering market knowledge and customer information.
• Creating detailed estimation, costing and providing customers with quotations.
• Managing end-to-end sales process by communicating with design, purchase and sales departments.
• Attending team meetings and sharing recorded sales and order information.

Feb 2017 – May 2017 · 3 mos · Bengaluru, Karnataka, India

• Methods & Maintenance /Industrial Operations.
• Warehouse Operations and Supply Chain Management.
• Inventory Analysis.

Jun 2015 – Jul 2016 · 1 yr 1 mo · Bengaluru Area, India

• In my role as a Design Engineer, I have created 2D and 3D Design- Drafting; Sheet, Surface and solid modeling, technical drawings and design specific to the piece of equipment or machinery including:
• Ensuring that training programs are conducted with a high level of professionalism.
• Assisting the Centre Head in marketing and training programs.

Mar 2015 – Jul 2015 · 4 mos · Torquay

• Serving customers at the sales counter.
• Offering face to face advice to customers on the stores products.
• Occasionally being responsible for the stores security including being its key holder.
• Responsible for the daily management of the till in the absence of the senior members.
• Handling customer complaints in a calm manner.
• Managing cash and payment systems in accordance with company procedures and policies.

Nov 2013 – Mar 2015 · 1 yr 4 mos · Geelong West, Australia

• Serving customers at the sales counter.
• Offering face to face advice to customers on the stores products.
• Occasionally being responsible for the stores security including being its key holder.
• Responsible for the daily management of the till in the absence of the senior members.
• Handling customer complaints in a calm manner.
• Managing cash and payment systems in accordance with company procedures and policies.