Sekinat Ayinde — Operations Associate

I’m a customer-focused Contact Centre Agent with over 3 years of experience handling inbound and outbound support across chat, email, and phone channels. I’ve worked in fast-paced, SLA-driven environments where clear communication, problem-solving, and empathy are key. I’m skilled in using CRM tools like Intercom to manage tickets, follow up on issues, and ensure customers get the help they need quickly. What sets me apart is my ability to stay calm under pressure, understand customer needs, and turn problems into positive experiences. I enjoy helping people, building strong customer relationships, and contributing to a smooth support operation. Currently, I’m also building my knowledge in product management to better understand user behavior and service improvement.

Stackforce AI infers this person is a Customer Support Specialist with aspirations in Product Management.

Location: Lagos, Lagos, Nigeria

Experience: 2 yrs