Christian Walter

Operations Associate

St. Louis, MO, United States9 yrs 1 mo experience

Key Highlights

Led customer enablement for mortgage business at Ocrolus.
Increased product adoption by 30% at Blend.
Developed first certification program for customers.

Stackforce AI infers this person is a Customer Success Leader in Fintech and SaaS industries.

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Skills

Core Skills

Customer EnablementCustomer SuccessCustomer Success LeadershipRenewalsChange ManagementTraining DeliveryCustomer ExperienceCustomer RetentionProduct AdoptionTrainingEngagement ManagementResidential MortgagesMortgage Lending

Other Skills

B2B SoftwareFintech SaaSCustomer Product TrainingCustomer TrainingCustomer OnboardingSaaS ImplementationDigital LendingMortgage IndustryWarehouse LendingLeadershipExecutive LeadershipGTM StrategyCross-functional Team LeadershipNew Hire TrainingSoftware as a Service (SaaS)

About

I’m a customer enablement and success leader focused on building scalable programs that drive product adoption, retention, and revenue impact across SaaS and FinTech organizations. My work centers on establishing the systems, operating frameworks, and cross-functional alignment that help customers realize value faster while enabling internal teams to execute with clarity. At Ocrolus, I lead customer enablement for the mortgage business, building the programs, resources, and strategic frameworks that accelerate time-to-value and drive adoption across banks, credit unions, and independent mortgage banks. Previously at Blend, I built and led enablement initiatives supporting product adoption across a client base of more than 350 financial institutions. My approach combines strategic program design with hands-on execution. From building onboarding and enablement frameworks, to partnering closely with the GTM organization, I focus on creating scalable systems that strengthen customer relationships, improve product adoption, and support long-term growth. If you’re exploring ideas around customer enablement, customer success strategy, or scaling SaaS adoption, I’d welcome the conversation.

Experience

9 yrs 1 mo

Total Experience

1 yr 3 mos

Average Tenure

2 mos

Current Experience

Ocrolus

Technical Enablement Manager

Mar 2026 – Present · 2 mos · St Louis, MO · Remote

Blend

4 roles

Customer Enablement & Training Manager - Department Lead

Jun 2025 – Mar 2026 · 9 mos · St Louis, MO · Remote

Customer EnablementCustomer SuccessCustomer Success LeadershipB2B SoftwareFintech SaaSCustomer Product Training+5

Customer Enablement Manager - Department Lead

Jan 2024 – Jan 2025 · 1 yr · St Louis, Missouri, United States · Remote

Delivered 500+ virtual & live sessions, enabling over 15,000 users and contributing to a 9.2 NPS score.
Developed and executed the first formal change management strategy for enterprise clients, including Navy Federal, TD Bank, and Pentagon Federal Credit Union.
Launched inaugural LMS (Blend Academy), serving 6,000+ users with 75,000+ course enrollments
Improved onboarding efficiency for new clients by 25% through successful change management framework and collaboration with Professional Services and Sales.

Customer EnablementProduct AdoptionGTM StrategyFintech SaaSCross-functional Team LeadershipCustomer Experience+5

Enterprise Customer Success Manager

Aug 2023 – Feb 2024 · 6 mos · St Louis, Missouri, United States · Remote

Oversaw a portfolio of 18 enterprise clients - Managing 15 million in ARR while driving seamless onboarding, adoption, and renewals.
Revenue Growth & Expansion - Increased product adoption by 30% through strategic upselling and cross-selling, deepening client engagement.
Executive Relationship Management - Led QBRs and stakeholder alignment, ensuring measurable success and identifying expansion opportunities.
Proactive Risk Mitigation - Identified and resolved potential challenges, contributing to a 100% retention rate.
Customer Advocacy - Served as the customer’s voice, influencing product enhancements and improvements based on real-time client feedback.

Customer ExperienceStrategic PartnershipsStrategyCustomer RetentionSoftware as a Service (SaaS)

Customer Enablement Manager

Jan 2021 – Aug 2023 · 2 yrs 7 mos · St Louis, Missouri, United States · Remote

IPO 2021 - NYSE: BLND
Designed and implemented Blends first certification program, enabling customers to validate and showcase their expertise.
Managed the Blend Community, fostering peer collaboration and creating a self-sustaining hub for product best practices for 300+ clients.
Designed and developed Blend’s first bootcamp series, a 5-day interactive webinar that enhanced product proficiency and accelerated adoption, reaching 10,000+ users.

Customer ExperienceBoot CampEnablementTrainingProduct AdoptionStrategy+5