Kirti Singh

Product Manager

Rupnagar, Punjab, India4 yrs 7 mos experience

Key Highlights

Expert in product analytics and funnel optimization.
Proven track record in managing enterprise client relationships.
Skilled in automating dashboards and real-time insights.

Stackforce AI infers this person is a SaaS Product Analyst with expertise in analytics-driven insights and client management.

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Skills

Core Skills

Product AnalyticsFunnel OptimizationCustomer Experience DesignCustomer ExperienceClient Management

Other Skills

SQLPython (Programming Language)MoEngageGA4DatabricksLookerSprinklrAsanaSocial ListeningSentiment AnalysisBI DashboardsMicrosoft SQL ServerJiraConfluenceGoogle Analytics

Experience

4 yrs 7 mos

Total Experience

1 yr 8 mos

Average Tenure

1 yr 5 mos

Current Experience

Housing.com

Product Analyst

Dec 2024 – Present · 1 yr 5 mos · Gurugram, Haryana, India · On-site

Owned end-to-end funnel instrumentation and data accuracy across MoEngage, Branch & GA4, improving behavioral data coverage to ~90%.
Automated Databricks + Looker dashboards for funnel visibility (T-1 latency), cutting manual RCA effort by 80% and enabling faster conversion insights.
Partnered with Product, Design & Engineering to define success metrics, monitor real-time KPIs, and recommend data-backed scale-up actions.
Built real-time business metric snapshots (GTV, revenue, CM, mortgage metrics) reducing manual reporting by 95%.
Created Genie – an AI-driven analytics layer enabling natural-language KPI queries and self-serve insights for business teams.
Drove refund anomaly tracking and NLP-based CX analysis to identify gateway-level issues and recurring user pain points.
Segmented users (Current / At-Risk / Dormant / Dead) via MoEngage for re-activation campaigns — reviving ~20% dormant and 4% dead users.
Impact Keywords (for SEO): Funnel Optimization • Product Analytics • Growth • Conversion Rate Analysis • Retention • SQL • Databricks • User Insights • A/B Testing • KPI Automation

SQLPython (Programming Language)Product AnalyticsFunnel Optimization

Sprinklr

Product Analyst

Jun 2023 – Feb 2025 · 1 yr 8 mos · Gurugram, Haryana, India · On-site

Managed global enterprise clients including Walmart, Amazon & Samsung with a combined $10M+ ARR, delivering analytics-driven insights across social listening, sentiment, and CX dashboards.
Built custom Boolean queries, automated BI dashboards, and real-time alerting systems to detect early negative sentiment and prevent potential brand crises.
Owned end-to-end client relationships, aligned feature requests, handled escalations, and coordinated with Product & Engineering to ensure faster issue resolution and impact delivery.
Partnered with internal CX teams to translate unstructured customer data into business narratives and product recommendations.
Achieved 90%+ client satisfaction (10/10 CHI) consistently through proactive insights and structured reporting.
Impact Keywords (for SEO): Customer Experience • Product Analytics • Social Listening • Client Management • Dashboard Automation • Data Storytelling • Insight Generation • SaaS Analytics • Brand Health

SprinklrAsanaCustomer ExperienceProduct Analytics