Oct 2013 – Jun 2016 · 2 yrs 8 mos

• Responsible for Customer Service, Performance Management of Team, Business Process Administration & Compliance review, Business Drive & Course correction, Omni Channel initiatives

Jul 2011 – Sep 2013 · 2 yrs 2 mos

• Responsible for store operations and driving the team which involved empowering people, strict adherence to processes , managing products besides suggesting and executing promotions.

Oct 2008 – Dec 2011 · 3 yrs 2 mos

• Staples has given me complete insight of Retail business. Managing large format store involved complete responsibility and accountibilty of P&L account for the store, recruitment and training of staff, performance management of team members,Inventory management,Visual merchandising.
• I have been successful in achieving ABP of the store which looked very challenging at start. Working very closely with Sourcing and marketing team has given me very broad view and experience of Technology,Office Supplies,Furniture and Printing business.
• Having worked at different markets like Pune, Mumbai made this experience very challenging and enriching.

May 2008 – Oct 2008 · 5 mos

• Role:
• Execute the D&L strategies for the roll out of stores in the Mumbai state – ensure DCs are aligned to the supplier of the product to the store.
• Ensure master data is correctly configured for NSO process and ongoing stores.
• Responsible for DC to store fill rates.
• Ensure proper DSD vendor management.
• Liaise with categories & NHQ for better efficiency.
• Sourcing and vendor management for dairy products for the state.
• PO generation and replenishment
• Deciding promotions and terms of trade.
• Highlights:
• Played vital role in opening a stores in Mumbai State.
• Ensured 85 % fill rate of the stores.
• Improve the quality of DC to store transfer and reduced transit damage.

Mar 2007 – May 2008 · 1 yr 2 mos

• Role:
• Responsible for the warehouse of the store.
• Managing the vendors and receiving stock of almost 120 vendors a day.
• Inventory management of the store and stock take.
• Training of team members on processes and SOP`s.
• Reducing the shrinkages and pilferages.
• Maintaining the speed and accuracy of data entry into MMS. ( Merchandise management System )
• Co-ordination between store team, logistics team and buying merchandising team to avoid discrepancies.
• Responsible for transfer of stock from store to warehouse and vice versa.
• Managing all transfer discrepancies to achieve highest level of standards in logistics and warehousing.
• Replenishment of the stock in the store.