Nov 2017 – Jul 2021 · 3 yrs 8 mos · Vietnam

• James is responsible for ensuring APILake’s vision is supported by a stable and high performing technology platform that meets the needs of clients today and in the future.

May 2016 – May 2017 · 1 yr · Greater Denver Area

• Responsible for ensuring that the operational and strategic needs of the insurance exchange are met through technology.
• Negotiated on a cost vs. customer impact basis with federal agencies to develop a roadmap towards meeting regulatory requirements
• Reviewed, overturned and replaced long-standing contractual agreements with product vendors and system integration partners, significantly improving software delivery capacity and ability to serve customers
• Re-evaluated responsibilities between the exchange and its vendors, changing the mix of personnel and improving service delivery
• Responded to changes in state and federal regulation, planning and initiating projects to capitalize on opportunities

Apr 2015 – May 2016 · 1 yr 1 mo · Greater Denver Area

• Responsible for the operations, security and incidence response areas of technology
• Renegotiated database and middleware contracts, reducing fixed expenditure by $2M annually
• Created a taskforce with health insurance providers and system integration vendors and oversaw the design of a manually intensive enrollment data reconciliation process that significantly improved customer impact

Oct 2014 – Apr 2015 · 6 mos · Greater Denver Area

• Stood up a new organization to effectively deal with the manual interactions with insurance providers
• Established a project portfolio methodology for prioritizing and selecting the initiatives that are feasible and provide the best value for money

Feb 2001 – Oct 2014 · 13 yrs 8 mos · Greater Denver Area

• Technology and data management consultant with a wealth of experience in shaping projects and leading teams to deliver success for utilities / telecommunications clients.
• Led major long-term data acquisition/improvement projects
• Expert in leveraging business value from geospatial systems across the enterprise
• Managed technology projects from visioning & business case through to the full software development lifecycle and deployment & user adoption
• Transformed clients through vendor selection and management
• Developed trusted client relationships

Jun 1998 – Oct 1999 · 1 yr 4 mos · London, United Kingdom

• Internship in Barnett Waddingham's emerging financial software department. Highlights included designing a simple intranet system to promote team collaboration and information sharing.