Jun 2018 – Jan 2019 · 7 mos · Dublin

• I was responsible for the delivery of the IT Project Portfolio in SSE Ireland. This includes a wide range of projects from Digital, Analytics, Customer Experience, Business Transformation, Regulation, Compliance and Infrastructure
• Ensure in-house and 3rd-party delivery is of high quality and adds value to the SSE Ireland business.
• Advocate for best practice in IT delivery, ensuring the required business outcomes are delivered.
• Lead a team of professionals, ranging from business analysts, developers and testers.
• Effective engagement at IT Executive and Programme Management level.
• Define and implement a roadmap that supports excellent project management practice in different delivery methodologies, including agile, and enables effective automation, performance and other improvements.

Jan 2014 – Apr 2017 · 3 yrs 3 mos

• Key Responsibilities
• Define and implement Strategy & Roadmap to develop CTG QA capability
• Implement Test Strategy and Best Practices for CTG QA
• Maximize Automated testing across CTG
• Provide centralized Performance Testing across CTG
• Produce metrics to drive strategy and Quality improvements
• Key Achievements
• Definition of first ever multi-year QA Blueprint for CTG QA
• Implementation of framework and tooling solutions and delivery of Associate up-skilling
• program for Automated Web and Database testing
• Definition and implementation of QA Master Product Test Strategy and Best Practices
• Establishment of cohesive global leadership team, Governance Council and delivery
• partnerships to support strategic development of QA capability in CTG.

Aug 2011 – Dec 2013 · 2 yrs 4 mos

• Leader of CTG’s Finance, Procurement and Accounting IT (FPAIT) business line in Fidelity Ireland.
• Pivotal to FPAIT’s global delivery model, the Ireland team were responsible for the analysis, design and delivery oversight of big data solutions leveraging leading edge data warehousing and reporting technologies. As a member of the FPAIT Senior Leadership team, I also had the opportunity to contribute to the strategic development of the organization.
• Key Responsibilities
• Recruit and on-board team in Ireland, and transition responsibilities to them
• Establish a Global Delivery model for FPAIT across US, Ireland, India and China locations
• Establish and maintain highly effective working relationships between US, Ireland, India and
• China teams and management
• Financial responsibility for FPAIT Ireland
• Deliver to FPAIT Product Roadmaps
• Key Achievements
• Successful hiring and on-boarding of 25 person new team
• Reconfigured Agile delivery model to take advantage of global locations
• A perfect 5 scored in our first Business Partner survey
• Onboarding approach used as model to support Fidelity Ireland growth
• Procured Irish Government grant for CTG Data Hub work to value of $3m

Jul 2009 – Jul 2011 · 2 yrs

• The BMO supported achievement of Fidelity Ireland Business Goals through the definition and use of an integrated set of business performance analytics for leadership decision making. The BMO also championed seamless integration with our Fidelity Business Unit partners by participating in the definition and adoption of enterprise standard practices, processes and tools used to approve, track and deliver work from Ireland. As a member of the Fidelity Ireland Senior Leadership Team, I had the opportunity to contribute to the future success of the organization.
• Key Responsibilities
• Participate in the definition of the Fidelity Ireland Multi Year Business plan
• Lead the organization to agree Annual Scorecard goals and metrics aligned to the business
• plans of Fidelity Ireland and our customers.
• Partner with Finance to jointly lead the Annual Business Planning Cycle
• Be the trusted provider of business results, metrics, portfolio health and analytics
• Headcount and Utilization reporting to ensure achievement of forecasted staffing levels and
• cost recovery.
• Partner with Business Unit PMO’s / BMO’s to define enterprise standards and implement the
• tools for effective IT governance and portfolio management.
• Maintain and lead reviews of the Pipeline of new work opportunities for Fidelity Ireland
• Drive key business operational processes including budget planning, and site capacity
• planning
• Key Achievements
• Established Operational Framework and reviews of key Ireland business indicators.
• Adoption of some elements of Operational Framework in other Business Units
• Key contribution to definition of Fidelity Ireland 5 Year Business Plan and review framework

Jul 2005 – Jun 2009 · 3 yrs 11 mos

• I joined the Fidelity Investments Systems Company (FISC Dev) PMO on its inception on a 2 year assignment in Boston. I established the PMO Operations capability which was responsible for the oversight of new work intake, and the production of an Operational Metrics Framework to monitor performance to key business indicators. Upon completion of my assignment in Boston, I was promoted to Director and ran the Operations function from our office in Ireland.
• Key Responsibilities
• Lead design and development of a Project Management Office (PMO) for a large global
• organization
• Coordinate efforts with other PMOs throughout the firm
• Lead assessments of process maturity, conduct SWOT analysis, and develop future state
• process
• Lead development and implementation of organizational, managerial, and software
• engineering processes and best practices
• Key Achievements
• Definition of Operational Metrics Framework and review in FISC-Dev
• Definition and Implementation of New Work Intake process
• Operations team capability established in Ireland
• International work experience

Feb 2001 – Jun 2005 · 4 yrs 4 mos

• 2004 – 2005 Fidelity Ireland Development Process Manager (Senior Project Manager)
• 2003 – 2004 Senior Project Manager, Software Engineering – Fidelity Ireland & Terra Nua
• 2001 – 2003 Project Manager, Operations Department

Apr 1999 – Feb 2001 · 1 yr 10 mos · Dublin

• Nov 99 – Feb 01 Programme Manager Technology Infrastructure Programme
• Apr 99 – Oct 99 Project Manager Customer Internet Banking Project

Jan 1982 – Mar 1999 · 17 yrs 2 mos · Dublin

• Mar 98 – Mar 99 Project Manager NT Migration
• Jan 97 – Feb 98 Project Manager Branch Payments Programme
• 1986 – 1996 Data Centre Operations (Operations Shift Leader, Change Management, LAN Admin)
• 1982 – 1985 Branch Official, Retail Banking