Apr 2022 – Sep 2023 · 1 yr 5 mos · Mumbai · Hybrid

• Responsible for Category and Services taxonomy management.
• Create services, assign hierarchy, map and link vendor data to services.
• Assist in onboarding data and handle tasks associated with data governance.
• Provide metadata support and ensure data quality and coverage.
• Develop a solid grasp of end-to-end video production and distribution stages and the required services to support these processes.
• Work with stakeholders to assist in introducing incremental services into the internal systems, strengthening Taxonomy, building end to end metadata lifecycle in CMS tool.
• Identify potential issues/bugs and report them to the manager.
• Integrate in-depth data analysis knowledge with a solid understanding of industry standards and practices.
• Contribute to the data tool design, processes and workflow set ups.

Sep 2021 – Mar 2022 · 6 mos · Mumbai · Hybrid

• Validate digital music metadata content, in accordance with the rules outlined by iTunes and other international digital music stores.
• Check and verify all metadata submitted by labels and artists.
• Ensuring that the content is processed as soon as it is submitted by the labels/artists respecting the release date of the submitted releases.
• Ensure the quality check of the release which includes metadata and thumbnail guidelines to be adhered while processing the releases.
• Ensure proper coordination with the central team of Believe and Tunecore for the release validation process.
• Ensure on time customer support for all the clients in Tunecore with relevant solutions following the SLA (via Zendesk).
• Research and find patterns to prevent unsanctioned activity. Investigate potential occurrences of unsanctioned activity and report to management.
• Provide reporting on customer and product issues.
• Report technical and communication issues in order to better service Tunecore artists.

Nov 2018 – Sep 2021 · 2 yrs 10 mos · Mumbai · On-site

• Ensuring all the metadata is updated for the content getting published on the platform according to the monthly content calendar as per the scheduled time.
• Coordinating with multiple content providers for metadata required for the publish of the content.
• Completion of metadata for all content ingested to the CMS (Movies, TV shows, Games, Music Videos) for OTT & Mass Markets.
• Aligning and providing support to various Global teams for metadata and subtitles for multiple international markets (South Africa, ME, Myanmar, Indonesia & Malaysia).
• Ensuring all the content has gone through the Metadata Quality Check.
• Responsible for material management and archival of the metadata and subtitles.
• Coordination with Management, Creative, Marketing, Programming, and Legal teams.
• Coordinating with tech team for all CMS related queries, enhancements, new processes and creating new workflows.
• Creating reports and sharing timely updates to the leadership teams.
• Additional tasks included -
• Ensuring all the subtitles uploaded on the videos are up to company standards and finding solutions for any issues found during the check.