Sep 2016 – Dec 2023 · 7 yrs 3 mos · Pune, Maharashtra, India · On-site

• As a part of program management team at Symantec/Broadcom, I improved the maturity of program management practices, conducted trainings and was responsible for keeping all stakeholders aligned via effective communication.
• Improved maturity of the program management practices –
• o Transitioned the org from SAFe Essential to Large to Portfolio Implementation
• o Enhanced maturity of dashboards from simple confluence-jira query based to jira structures and finally to jira-align portfolio based. Received a special VP award for the new dashboards for senior leadership.
• o Improving the inter-department system/process to reduce the overall error-rate of customer onboarding process
• o Improved response SLA by the Support team by fully enabling them with the run books for error scenarios and also documenting the support procedures to be followed
• Working with senior leadership and presenting status and KPI tracking.
• Effectively tracked complex multi-team projects to keep all stakeholders aligned for faster and effective decision making

May 2015 – Aug 2016 · 1 yr 3 mos · Pune, Maharashtra, India · On-site

• As part of a large engineering group, I managed a team of 4 DevOps engineers and was responsible for the deployments and uptime of our environments.
• Planned and scheduled micro-services deployments working with engineering team to assess risks/mitigation and rollback plans
• Set up process for responding to escalations and production issues for improved SLA
• Managed transition from AWS to GCP
• Received Level 2 WOW awards towards managing some of complex multi-team deployments.

Jan 2013 – Apr 2015 · 2 yrs 3 mos · Pune, Maharashtra, India · On-site

• Partner with cross-functional teams like Product Management, Engineering, Support, GTO, Legal, Security Office etc. to drive timely delivery of our product. Pioneered the transition from Waterfall to Agile.
• First team to move to Agile in our org. Setup tools and process for Agile implementation. Conducted Agile trainings.
• Collaboration with cross-functional teams and scheduling the inter-departmental activities

Jun 2011 – Dec 2012 · 1 yr 6 mos · Pune, Maharashtra, India · On-site

• Responsible for ensuring function (500+ engineering team) was running effectively, while working closely with function head. My role was to review functional plan, analyze outcomes, effectiveness, and budget numbers and recommend best plan of action.
• Data analysis and mining on resource budgets.
• Led the knowledge, people, and infrastructure and process transition when one of the functions was dissolved.
• Led Symantec India’s largest hackathon.

Jul 2007 – May 2011 · 3 yrs 10 mos · Mumbai, Maharashtra, India · On-site

• Technical Relationship Manager at Onmobile Global Ltd. July 2007 – May 2011
• As a B2B technical relationship manager at India’s largest Telecom VAS Company, I was responsible for product lifecycle management for data products line of business:
• Program managed critical client engagements to ensure timely delivery and maintenance that led to significant improvement in client satisfaction and revenues
• Built business case and got investment from top management for a strategic product in mobile appstore and widgetization platform space
• Led a team of 8-10 members to develop data products like Mobile Investor, Complete Cricket, Mobile Reader as a part of our platform product application (handset resident application)
• Strategized, coordinated and implemented product promotions for all data products with various operators
• Ensured swift product deployment and network integration ( Led fastest ever deployment for any data product in the industry – in one month)

Oct 2004 – May 2007 · 2 yrs 7 mos · Pune, Maharashtra, India · On-site

• As a Software Engineer at Symantec Corp, my responsibilities comprised product development, deployment, and escalation management.
• Responsible for feature development for a strategically important and most revenue generating products
• Granted patent by the US PTO for a file archival system
• Managed most critical deployments of our products and once successfully avoided a lawsuit by timely resolving an unforeseen malfunction in the product
• Got an award for Exceptional Performance in 2006-2007 with overall performance rating of 5/5.

Jan 2004 – Jan 2004 · 0 mo · Pune, Maharashtra, India · On-site

• As a part of a niche product group within one of the largest IT service company, I was responsible for development of one of their primary products
• Developed highly innovative Engine for comparing mechatronic structures
• Created requirement, functional, design specifications for the same

Jan 2002 – Jan 2004 · 2 yrs