Jan 2023 – Mar 2024 · 1 yr 2 mos · Gurugram, Haryana, India

• Handled healthcare appeals and resolved insurance denials with accuracy and efficiency.
• Successfully reduced appeal inventory from 3000 to just 30, improving overall team productivity.
• Verified appeal details, identified rejection reasons, and ensured accurate routing as per SOPs.
• Categorized appeals into clinical, disputes, inquiry, denied, or paid for faster and more effective resolution.
• Increased Professional Utility from 2.50% to 3.50% and reduced escalations from 10% to 3% in 5 months through strategic CRM planning and execution.

Mar 2022 – May 2022 · 2 mos · Noida, Uttar Pradesh, India

• Worked on building client relationships and listing them on Just Dial.
• Provided tech, product, and training support to clients.
• Tied up with big brands after researching their gaps and pitched to national heads.
• Helped onboard brands as authorized partners on the Just Dial platform.
• Used calls, emails, and meetings to close listings and support the sales team.

Aug 2021 – Oct 2021 · 2 mos · Pitampura , Delhi · Remote

• Utilized outbound telephone calls and one-to-one meetings with clients to promote and sell insurance policies.
• Reviewed and distributed company policies in both digital and physical formats.
• Assisted in organizing company events and career (carrier) days to boost employee engagement and branding.
• Helped develop and monitor HR strategies, systems, and procedures to support smooth organizational operations.