Mar 2019 – May 2023 · 4 yrs 2 mos · Greater Bengaluru Area · On-site

Oct 2018 – Feb 2019 · 4 mos · Greater Bengaluru Area

• {Bangalore based Financial-Technology platform providing solutions for Income Tax filing, GST and Mutual Fund Investments.}
• Actively manage calendars with an overall understanding of business priorities to offer alternatives, trade-offs and
• consideration of the most efficient use of time.
• Organize travel arrangements, anticipate and coordinate point-to-point travel and logistics needs, passport and
• visa processing as required.
• Prepare expense reports and reconcile charges against statements in accordance with company guidelines.
• Arranging video conference calls with other leaders and business partners.
• Prepare minutes and action points of the meetings.
• Regular follow up and monitoring of action items on behalf of the MD.
• Constant networking with other assistants for fast and timely completion of assigned work.
• Preparation of various reports as required by the MD.
• Maintain a document control system for all the confidential correspondence.
• Monthly cost provisioning (accruals) for and behalf of the MD.
• Processing of invoices.
• Maintain high level confidentiality on activities

Mar 2017 – Jun 2018 · 1 yr 3 mos · Bengaluru, Karnataka, India

Dec 2015 – Mar 2017 · 1 yr 3 mos · Bengaluru, Karnataka, India

May 2012 – Nov 2015 · 3 yrs 6 mos · Delhi

• Relationship Management with different business group Managers and team members.
• Managing and sustaining relationships with business counterparts.
• Cost management activities, co-ordination with client and facilitating knowledge transfer and transition.
• Deputizing for the MD, making decisions and delegating work in the absence.
• Devising and maintaining office systems, including data/correspondence management and filing.
• Assist in producing documents, briefing papers, reports and presentations as well as organizing meetings.
• Responsible for coordinating team meetings, tracking transition progress, reporting project milestones and various administrative tasks.
• Responsible for HR Support.
• Schedule and assist meetings with business counterparts to establish and maintain an open, collaborative and results-oriented team environment.

Jan 2009 – Apr 2012 · 3 yrs 3 mos

• Supported Transition of Business Centre operations from United States of America, Canada and LAR.
• Relationship Management with different business group Managers and team members.
• Managing and sustaining relationships with business counterparts.
• Project management support activities, co-ordination with client and facilitating knowledge transfer and transition.
• Deputizing for the VP, making decisions and delegating work in the absence.
• Devising and maintaining office systems, including data/correspondence management and filing.
• Assist in producing documents, briefing papers, reports and presentations as well as organizing and attending meetings.
• Responsible for coordinating team meetings, tracking transition progress, reporting project milestones and various administrative tasks.
• Responsible for Operations Support – supported business process development and Performance Management which includes performance tracking and reporting process metrics.
• Schedule and assist meetings with business counterparts to establish and maintain an open, collaborative and results-oriented team environment.
• Escalation Handling in lieu of the VP.
• Content expert for the departmental intranet site (WIP).

Jul 2007 – Apr 2009 · 1 yr 9 mos

• Supported Transition of Business Centre operations from United States of America, Canada and LAR.
• Relationship Management with different business group Managers and team members.
• Managing and sustaining relationships with business counterparts.
• Project management support activities, co-ordination with client and facilitating knowledge transfer and transition.
• Deputizing for the VP, making decisions and delegating work in the absence.
• Devising and maintaining office systems, including data/correspondence management and filing.
• Assist in producing documents, briefing papers, reports and presentations as well as organizing and attending meetings.
• Responsible for coordinating team meetings, tracking transition progress, reporting project milestones and various administrative tasks.
• Responsible for Operations Support – supported business process development and Performance Management which includes performance tracking and reporting process metrics.
• Schedule and assist meetings with business counterparts to establish and maintain an open, collaborative and results-oriented team environment.
• Escalation Handling in lieu of the VP.
• Content expert for the departmental intranet site (WIP).

Nov 2006 – Jun 2007 · 7 mos

• Quality auditor for the order management process (order to cash).
• Facilitated customer contact program training to the business center.
• SPOC for OM teams for support, feedback and escalations.
• Hiring and training of new team members to support ramp ups.
• Assist transitions as a training support.
• Assisted in transition to SAP from Siebel and oracle.

Sep 2004 – Oct 2006 · 2 yrs 1 mo · Delhi Area, India

• Joined as a team member and got promoted as a Team Lead for the process on September 2005.Handled all client interaction, taking care of call calibrations, training and quality to keep the process running with 0 % quality defect.
• Managed a team of 22 people and managed annual appraisal as well.
• Responsible for setting up all the Process related Id’s.
• Formulated all dashboards and reporting systems.
• Managing a committee of entertainment to motivate and keep the agent pepped up on the floor.
• Coach team members and accurately assess their development needs.
• Provide specify and frequent feedback on performance, grooms employee for promotion.
• Identify and organize training needs and mentor new recruits.
• attended:
• Voice and accent
• Process Training
• Supervisor Skill
• Six Sigma White Belt
• Difficult Interactions
• Soft skills training
• Achievements and Contribution:
• Champion for the first two quarter of 2006
• Star of the month for Feb. 2005
• Outstanding performer for last three months
• 0% Attrition Award

May 2002 – Apr 2004 · 1 yr 11 mos · Gurgaon, India

• Worked in a US process (Direct TV) in which I was maintaining the customer database. The profile involved informing customers about the new schemes and customer service and retention of existing customers. Direct TV is the third largest cable network in the US and customers also used to call us for troubleshooting.
• Joined as Team member was promoted as SPOC in the 3rd month after joining.
• Used to give presentations to clients / team member in any process change scenario.
• Used to keep the operations record for a team of 45 members.